How our guarantee works
Landed Cost guarantee assures complete accuracy in calculating the full landed cost and handling the payment and remittance of duties, taxes, and fees to the appropriate government agencies, customs, carriers, or brokers.
Included products and services
Our guarantee includes landed cost calculations, restrictions, screening, and classifications to get an accurate landed cost. The classification will be provided at the time of shipment. Our platform fee includes 10,000 annual product classifications in Dashboard. If you are on an ecommerce platform with a plugin, we are working on adding Zonos Restrict and Zonos Screen to the plugin. When they become available, it will be at no charge. For those using Checkout, Restrict and Screen are included presently.
Duty and tax bills
When shipments are sent DDP (delivery duty paid), the duties and taxes are billed to Zonos' carrier account, while shipping charges are billed to your account. Zonos is carrier agnostic; we support many carriers and consolidators. Depending on who you ship with, you may need to produce labels inside Dashboard. See a list of carriers and shipping requirements.
UPS shippers need a waiver on the duty and tax forwarding surcharge to use Zonos. UPS is the only carrier that charges a fee to bill duties and taxes back to the shipper. In the United States, it is 15 USD. Other countries of export with UPS have equivalent fees charged to your shipping account. This fee, combined with the UPS disbursement fees, can add 30+ USD in fees to a duty and tax calculation. Ask your UPS representative for incentive. UPS has been supportive of shippers asking for a full waiver. If you are unable to negotiate a waiver you can look at DHL or FedEx as an alternative.
Direct tax remittance
With the emergence of low-value tax laws, remitting taxes directly to government agencies may be required. Zonos will remit the necessary payments on your behalf.
Great Britain, European Union, Norway, Singapore, Australia, and New Zealand
The Zonos tax ID can be used for shipments to Great Britain (the UK), European Union, Norway, Singapore, Australia, and New Zealand. This makes it completely hands-off for the shipper, and you don't have to register or remit. The Zonos VAT ID is employed for shipments to the UK. The European Union (EU), which falls under IOSS, uses the Zonos IOSS number and supports shipping from all countries to the EU. Once the threshold is exceeded for shipments to Singapore, Australia, and New Zealand, Zonos will contact you for a signed agreement to remit with the Zonos tax ID. For shipments to Norway, the Zonos VOEC number is used. If you already have a tax ID in these countries, you can de-register your tax ID if you like; however, if you don't de-register, you must file with a zero amount on your active tax ID.
Switzerland
The Zonos tax ID cannot be used if you meet the threshold for remittance in Switzerland. You will need to use your own tax ID. Zonos will assist you with registering for your ID, and Zonos will remit the tax on your behalf. You will have a unique ID tied to your company in Switzerland. If, before signing up with Zonos, you currently have a tax ID in Switzerland, Zonos may need to get order details and revenue for the previous quarter and process the full payment. There will be no charge to pay any taxes on your behalf for those orders that have not had tax remitted.
Discounted advancement fees
Zonos discounts many of the backend fees. The discounts range as high as 50% off disbursement and advancement fees. These fees are otherwise difficult to negotiate with your carrier. Orders with express carriers will improve by providing a less expensive total landed cost for a shopper.
Guaranteed calculations
Guaranteed landed cost calculation accuracy.
With Landed Cost guarantee, you can receive peace of mind with a transparent, fully-guaranteed calculation. Zonos covers any landed cost discrepancies, ensuring you never have to worry about disputing fees.