Greet international shoppers


Greet international shoppers

Use Hello to greet international shoppers.


Zonos Hello shows a greeting message for international visitors on your website. This message is dynamic and changes based on location, language, and features your store has. Greeting your international shoppers can help reduce friction and create a localized experience by:

  • Showing international shoppers that you ship to their country
  • Offering custom messages depending on country or region
  • Linking to your store policies
  • Letting international shoppers know they can shop in their own currency
  • Giving international shoppers an idea of how much they can spend before hitting de minimis thresholds

Hello works on mobile and desktop and is designed to fit easily with your brand's theme and offer your shoppers a performant and out-of-the-way experience.



Customize greeting popup location 

By default, Hello's greeting popup will show in the bottom right corner of your website. You can customize the greeting popup to show in a different location through Dashboard. This will move the Hello flag button and the greeting popup to the desired location on your website. If you don't want to show the Hello flag button, for example, if you are triggering the greeting message with JavaScript, you can disable it on the same settings page:

  1. Go to Dashboard -> Settings.
  2. Under the Hello section, click Shopper greeting.
  3. Select the location you want the greeting popup to show.
  4. Select whether you want Hello to pop up automatically or if you want to trigger it with JavaScript.
  5. Click Save.

Customize Hello greeting timing 

By default, Hello will show up for all international shoppers. You can customize this behavior to only show up for shoppers from certain countries:

  1. Go to Dashboard -> Settings.
  2. Under the Hello section, click Enabled countries.
  3. Select the countries you want to enable Hello for.
  4. Click Save.

Behavior for domestic visitors 

Hello is designed to greet international shoppers, so it will not show up for your domestic visitors.

Was this page helpful?

© 2023