Display custom messages in Hello

Custom messages are a great way to communicate with your shoppers. You can use them to display translated messages to your international shoppers based on their location, such as informing them about shipping delays or letting them know about a promotion.

You may enable custom messages by country. For example, you can display a message to your shoppers in the United States and Canada but not show it to those in the United Kingdom. Or you can enable custom messages by page to give shoppers information relevant to the product or webpage they are looking at.

Any message you add will be automatically translated into all supported languages, and the correct language will be displayed to the shopper based on their browser settings.

Create a custom message 

Manage custom messages in Dashboard. To create a custom message, follow these steps:

1. Go to Dashboard -> Settings.
2. Under the Hello section, click Custom messages.
3. Click Add custom message.
4. Enter your custom message information, such as the message text, enabled countries, and which page to display it on.
5. Click Save.

You can edit or delete a custom message by hovering over the message to reveal the More options (•••) menu, then selecting Edit or Delete.

Custom message locations 

You can dynamically display custom messages on specific pages to give shoppers relevant information at the right time. You can choose to display custom messages on the following pages:

• Default - Display the message on all pages
• Home page
• Product list page
• Product detail page
• Cart page

For the dynamic page display to work, you must have the correct URL patterns set up in your Hello settings in Dashboard:

1. Go to Dashboard -> Settings -> Hello settings
2. Under the Page URL patterns section, add the relevant URLs for each page. Use regex syntax for more advanced matching.
3. Click Save at the top of the page.

Manage message translations 

When you create a custom message, it will automatically translate into all supported languages.

After you create a custom message, it goes into a translation queue and translates within a few minutes. The message appears grayed out on the list until the translation is complete. To view the translated version, hover over the message to reveal the More options (•••) menu, then select View translations.

If you want to decline any auto-generated translations, click the "thumbs down" button next to the translation. This action removes the translation so that it won't be displayed.