Manage inclusive pricing

We recommend using inclusive pricing in countries where your orders often exceed the de minimis value. You may choose to disable inclusive pricing in countries in which your orders are frequently below the de minimis.

To add countries following setup:

1. Go to Dashboard → Settings → Inclusive pricing and click Add countries.
2. View All countries or just countries that are Available based on your shipping zones. If a country is grayed out, you do not have a compatible shipping option enabled. To resolve this, go to your shipping settings in Dashboard to enable a compatible shipping option before proceeding. Once you've selected your new countries, click Add.
3. Wait while your inclusive prices are calculated. Depending on your catalog and the amount of countries added, this process could take minutes or hours. Prices will not be enabled on your website until you review and approve them.
4. Once your inclusive product prices are calculated, you can review your product prices in Catalog by clicking on a product and then selecting Inclusive prices. Once reviewed, return to your inclusive pricing settings and select the countries you want to enable and click Enable or simply click Enable all to enable all countries.
5. Click Enable or Enable all to activate inclusive pricing for your selected countries. Then, confirm by clicking Yes in the confirmation dialog.
6. Once enabled, inclusive prices will be displayed on your website for shoppers in your enabled countries.

You can customize the prices we calculate before displaying them to your customers. These adjustments will be applied to all products and can be fine-tuned at the country level for specific pricing strategies. Any modifications you make will be recorded as your preferred price in Catalog.

• Increase the cost—Adjust the price to increase your margin by choosing a percentage or amount to raise the landed costs.
• Decrease the cost—Subsidize a portion of the landed cost by selecting a percentage or amount to cover. This will not affect the amount billed to you but will lower the cost displayed to your customer, potentially improving search rankings or conversions.

Note: This step is optional. If you prefer not to modify the calculated costs, you can proceed without changes by clicking Next.

You can modify the calculated duties, taxes, and fees to adjust the final price your customers see and pay. You'll be billed based on our original calculations, so any markup will result in higher charges to the customer, while any subsidy means you will cover part of the customer’s costs. Adjustments can be made to duties, taxes, or fees individually and can be applied selectively by country.

Choose the currency in which you want your final inclusive product prices. Since we push these product prices to your site, this will be the currency that your customers see while browsing your site. By default, Zonos will set your prices in the shopper's currency.

If you prefer to control the foreign exchange rate, you can opt-out of our guaranteed foreign exchange and adjust the exchange rate for each currency to your preference. While the exchange rate will no longer be guaranteed, landed costs in your store currency will be.

To modify your display currency:

1. Go to Dashboard → Settings → Inclusive pricing.
2. Click on the little settings icon next to Add countries.
3. Select Shopper's currency or Store's native currency.
4. Click Save.

When price rounding is applied, prices will be rounded up to avoid vague values after calculations. Rounding is specific to each country and its currency. See our full list of recommendations that would be applied.

To enable/disable our recommended rounding:

1. Go to Dashboard → Settings → Inclusive pricing.
2. Click on the little settings icon next to Add countries.
3. Toggle price rounding on or off.
4. Click Save.

If you're subscribed to inclusive pricing, Hello will automatically adjust its messaging based on the shopper's location. When inclusive pricing is enabled in a particular country, the message will say, "Product prices already include duties, taxes, and fees. No additional duties or taxes will be added at checkout, with rare exceptions."

If your inclusive prices only includes specific components, the message will be tailored accordingly, e.g., If only taxes are included, the message will read, Product prices already include taxes. No additional taxes will be added at checkout, with rare exceptions.

If Hello isn't integrated into your site yet, you'll need to set it up first for the inclusive pricing greeting messages to display.

When you change your product base price, it will trigger a recalculation to update your inclusive price. This will automatically happen, so there's nothing you need to do beyond updating your base product price. The rest will happen automatically.