Shipment rating FAQs

While it's not required, it is recommended in order to ensure that any negotiated rates you get from your carrier are being pulled into Zonos Dashboard and being charged to your customers. This helps with shipment rating and overall landed cost accuracy.

Negotiated rates are determined between you and your carrier(s), and are connected to Zonos via API. Whereas, incentivized rates are an additional option your carrier may offer. Incentivized rates are not passed to Zonos via API so you will need to contact our support team to enable account incentives.

Your customer will be charged the carrier's standard rates, which may not match what you are being charged by the carrier.

No problem, you can add buffers at a percentage or flat rate to your shipping costs by carrier or service level so that you always charge your customers a handling fee.

There will be no service levels to enable if you do not have a carrier account connected or a custom service level created.

Zonos uses data from a variety of sources, including government websites, trade organizations, and more. We also have a Decoder team dedicated to managing global trade and staying up-to-date on the latest industry information.

No; we are a carrier-agnostic solution and will support any carrier(s) you use.

We can help you with that. Please contact Support for assistance.

Although Zonos was built specifically for cross-border and international transactions, many services and tools we provide have allowed retailers to offer a better checkout experience for their domestic customers.

Zonos has also helped these retailers manage complex shipping rules they were unable to handle with their existing shopping cart platform. If you feel like Zonos Checkout could also help with your domestic checkout experience, please contact us for further information.