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Manage shipping service levels

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Manage shipping service levels

Create and edit service levels.

If you need to create a custom service level, change how your shipping service levels are displayed, or modify transit times, you can do this in Zonos Dashboard.

When to modify service levels 

Modify your service levels if you want to:

  • Change your service level display name to something more descriptive.
  • Update the service level code used in your ecommerce or shipping platform.
  • Display the transit time associated with a certain service level at checkout.
  • Change the estimated transit time for your service level displayed at checkout.
  • Stop displaying your transit time at checkout.
  • Change to estimate duties and taxes for a service level, rather than collecting a landed cost at checkout, or vice versa.

Edit service level details

Modify carrier service levels

Change the display name for carrier service levels and adjust it to show or change transit times:

  1. Log in to your Zonos Dashboard account.
  2. Go to Settings on the left sidebar.
  3. Select Rates.
  4. Select the carrier that owns the service level.
  5. Select the carrier service level you wish to modify.
  6. You can edit the display name, service level code, choose to show the transit time, change the default transit times for carrier service levels, and upload a rate sheet provided by your carrier or 3PL.
  7. Click Save to finish.

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