View payouts

Easily access and view your payout reports in the Zonos Dashboard. Payouts are generated regularly, providing a detailed breakdown of transactions, fees, and net amounts when using Zonos Checkout. These reports help you reconcile financial records and track your earnings.

For additional reports, such as order details and a breakdown of landed cost calculations, visit Reports. Learn how to use them in Downloadable reports.

Access payout data 

To find and view a payout in Dashboard:

1. Go to Dashboard -> Payouts.
2. Select the payout you want to view. If it doesn’t appear immediately, filter by date or amount to narrow your search. (The date is the payout arrival date).
3. View the payout overview and the list of transactions within Dashboard.
4. For more details, click Export transactions to download an CSV file of either the Payout summary or Payout details.
   1. Legacy export: While we improve our reports, you can still access the old report format for a smooth transition. These reports will expire on April 1, 2025.

Multiple payouts

To view information across multiple payouts:

1. Go to Dashboard -> Payouts.
2. Click Export in the top right.
3. Select your preferred type of report: Payout summary or Payout details.
4. Adjust the date ranges. Date ranges are based on the order transaction date (not the payout arrival date).
5. Click Generate report.

Payout overview 

The payout page provides a high-level view of your payout so you can quickly understand key details without needing to export a report.

Each payout is broken into four components, then totaled:

• Payments: Transactions where funds were received.
• Refunds: Transactions where funds were returned.
• Charges: Fees deducted from the payout, such as transaction fees or adjustments.
• Credits: Reimbursements applied to your payout, such as refunds for overcharged fees or other credits issued to your account.

For each component, the following details are shown:

• Items: The total amount shoppers paid for products within the payout period.
• Shipping: The total amount shoppers paid for shipping within the payout period.
• Discount: The total discounts applied to orders within the payout period.
• Duty, taxes, fees: The total amount shoppers paid for duties, taxes, and other fees within the payout period.
• Guarantee: The total amount Zonos collected to cover guaranteed duties, taxes, and fees, which Zonos paid on your behalf. These costs are guaranteed by Zonos.
• Transaction fee: The total fees for using Checkout services, including fraud protection (excludes payment processing fees).
• Merchant fee: The total payment processing fees deducted from the payout.
• Other: The total of any miscellaneous charges within the payout period, with memos providing details.
• Net: The net total for the payout.

For more detail, export the CSV report.

Transactions within a payout

Each transaction within the payout is listed in the Transactions section. At a glance, the following details are available per transaction:

• Items: The amount the shopper paid for products.
• Shipping: The amount the shopper paid for shipping.
• Discount: Any discounts applied to the order.
• Duty, taxes, fees: The amount the shopper paid for duties, taxes, and other fees.
• Guarantee: The amount Zonos collects to cover guaranteed duties, taxes, and fees, which Zonos pays on your behalf. These costs are guaranteed by Zonos.
• Transaction fee: The fee for using Checkout services, including fraud protection (excludes payment processing fees).
• Merchant fee: The fee for payment processing.
• Other: Miscellaneous charges with a memo explaining the reason.
• Net: The net total for the transaction included in the payout.

Zonos fees breakdown per transaction

Click on a transaction to view a detailed breakdown, including product amounts, shipping costs, duties, taxes, and itemized fees (passthrough costs will not display). If no fees appear, they may not apply to that transaction (e.g., refunds or DDU orders).

Export CSV reports 

You can export two types of reports—Payout summary and Payout detail. Compare them on the Downloadable reports page.

Both reports can be exported from:

• The individual payout page by clicking Export transactions (singular payout)
• Payout list page by clicking Export (across multiple payouts according to a date range selection)
• Reports by clicking Generate (across multiple payouts according to a date range selection)

Payout summary report

The Payout summary report provides additional order details, including subtotals for items, shipping, and discounts, as well as memos for each order, refund, or adjustment in the payout. Each order is listed on its own row.

Payout detail report

In addition to the summary report, you can download a more in-depth details report for each payout. This report provides a line-by-line breakdown of the transactions and fees associated with the payout. Costs that net (such as tax a shopper pays, that Zonos keeps to pay on the merchant's behalf) are not included in this report. There will often be multiple rows per order, as each charge type is listed on its own line. The details report is useful for reconciling your financial records and understanding the fees associated with each transaction.

Payout detail charge types

Below is a list of possible line items you may see on a payout detail report and their descriptions: