Zonos Checkout for BigCommerce

Install the Checkout app from BigCommerce Marketplace by clicking Get this app.

Once you have installed both apps, configure your settings:

1. Within your BigCommerce backend, go to Apps → My apps → Zonos Checkout.
2. Enter your integration credentials to link your Dashboard settings to your BigCommerce site.
   1. Copy your Zonos account number from Dashboard and input it as your Store ID.
   2. Copy your Zonos API key from Dashboard and input it as your Store Secret.
3. Enable the app in test mode or live:
   1. Under Zonos Checkout, select Enable.
   2. Under Test mode, select Enable. When this mode is enabled, you must append ?zonos=true to the URL to enable Zonos functionality, allowing you to test Zonos while your shoppers still experience your native flow. Change this to Disable when you are ready to go live.
4. Customize our app to work according to how your site needs:
   1. Under Create customer on order import, select your preference.
   2. Under Reserve product stock during checkout, select Enable if you would like Zonos to reserve product stock while it is in our Checkout. Learn how this works in the FAQs at the bottom of this page.
   3. Under Show payment provider as custom, select Enabled if you would like all of your Zonos orders to show Custom as the payment provider in BigCommerce.
5. Click Update settings to save your selections.

Versions of BigCommerce before V3 have limitations with the data they pass to Zonos for landed cost quotes. Learn what product information Zonos receives from each version of BigCommerce and when you must use Zonos Catalog to add product-specific information needed for our calculations.

Optional product info

Product-specific information is not required for Zonos to return a quote. Zonos can use your account defaults for HS codes and Country of origin, estimate weight with a custom factor, and quote without dimensions. However, the more product-specific information provided, the more accurate our calculations will be.

Product info passed from BigCommerce

• Weights
• Dimensions
• HS codes*
• Country of origin*

*Only imports if using the BigCommerce V3 product experience

If you are not using BigCommerce V3, add your products with their HS codes and Country of origin to Catalog. Learn how to use Catalog.

If you add weight, dimensions, HS code(s), or country of origin to Catalog, Catalog will always use those fields. If any information is present in both your ecommerce platform and Catalog, the information in Catalog will override the information sent from the ecommerce platform when running our calculations. For example, suppose a product's weight is present in Shopify and Catalog. In that case, Zonos will use the weight in Catalog to calculate shipping.

Now that you have set up your account and your app, you are ready to test your integration. You will need to enable Checkout and Hello in BigCommerce while testing. To do so:

1. Within your BigCommerce backend, to Apps → My apps → Zonos Checkout.
2. Under Zonos Checkout, select Enable.
3. Under Test mode, select Enable.

When this mode is enabled, you must append ?zonos=true to the URL to enable Zonos functionality, allowing you to test Zonos while your shoppers still experience your native flow.

After completing testing, enable Zonos by setting Test mode to Disable.

Some things to remember:

• De minimis—If the cart subtotal of your order is under the ship to country's De minimis, there may not be any duty or taxes due. This is reflected in our calculations.
• Refunds and cancellations—We are collecting the payment, so if you need to do any refunds or cancellations, please process these in Dashboard.
• Labels—Print labels for all international orders in Dashboard, unless you have been certified to print labels outside of Dashboard. This allows us to pay the duties and taxes on your behalf.

Note: If you need us to make adjustments, please reach out to Zonos support for assistance.