Give zonos platform access


Grant platform access

Give Zonos permission to adjust your settings.

Adding Zonos as a user/collaborator in your ecommerce platform allows Zonos teams to log in and access your website settings. When we have access to your backend, our Professional Services and Support teams can clearly guide you during implementation, validate your settings and quickly troubleshoot any conflicts we see. While not required, this proactive step will ensure a smoother implementation process and a better overall support experience for you. We respect your security and will only access what is necessary to help you get the most out of our services.

Grant access 


Note: Only store owners or those with permission to manage collaborator requests can give Zonos access to a store.

Zonos will send a collaborator request through Shopify. In some cases, you may need to share a code before Zonos can send you a request.

Collaborator request code

Some retailers require a collaborator request code as an extra layer of security. If you have the setting only people with a collaborator request code can send a collaborator request enabled in Shopify, please provide your code to Zonos by following the steps below. If you do not require a code, you can skip this step.

  1. In Shopify, go to Settings -> Users and permissions.
  2. Scroll down to Collaborators and find your Collaborator Request Code.

After providing the code to Zonos, you will still need to review and approve the request before access will be granted.

Accept the request from Zonos

If Zonos has sent a collaborator request to you, you can accept the request via email or within Shopify itself:

  • Via email—Check your email inbox for a collaborator request from Zonos. It will be sent to the email on file with Shopify. Follow the steps in the email (they will take you to Shopify) to approve the access.
  • Shopify notifications—Alternatively, check your notifications in your Shopify backend for the collaborator request. You can click on the notification and approve the request within Shopify.

Shopify allows you to choose what information and settings to share with Zonos. Access to your shipping settings (manage settings) is the most helpful, but access to your orders, draft orders, products, discounts, themes, markets and locations is also beneficial when it comes to troubleshooting.

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