Downloadable reports for non-Checkout users

Invoices are available for each invoice period; however, you may need to reconcile all charges within the last quarter, for example. Rather than downloading multiple invoice reports, you can easily download one report with the desired date range.

1. Download the Invoice summary or Invoice detail CSV reports, depending on your preference for granularity.
   1. Go to Dashboard → Reports.
   2. Click Generate next to Invoice summary.
   3. Select the date range starting at the beginning of the quarter and ending at the end of the quarter.
   4. Click Generate report.
2. Sum up total (column U in Invoice summary).

The Invoice summary report helps you distinguish between fees paid directly to Zonos and charges that Zonos pays on your behalf (like duties and taxes).

Here's how to access and interpret the report:

1. Go to Dashboard → Reports
2. Click Generate next to the Invoice summary report
3. Select your preferred date range
4. Click Generate report

Key fields explained

These fields are particularly important for understanding how duties, taxes, and fees are handled:

Example breakdown of a standard order

• Item value: $278.83
• Shipping: $38.81
• Duties/taxes quoted to customer (dutyTaxFeeOrder): $134.90.
• Amount guaranteed by Zonos (guarantee): $134.90
• Transaction fee: $8.60
• Total charged to you: $143.50

In this example, Zonos is collecting $134.89 from the customer for duties and taxes, guaranteeing to pay $134.90 on your behalf, and charging you an $8.60 transaction fee. The total amount charged to you ($143.50) covers both the guaranteed amount and the transaction fee.

Example 1: 50% Duty/Tax Subsidy

• Item value: $278.83
• Shipping: $38.81
• Actual duties/taxes due: $134.89
• Merchant subsidy (50%): -$67.45
• Duties/taxes quoted to customer (dutyTaxFeeOrder): $67.44
• Amount guaranteed by Zonos (guarantee): $134.89
• Transaction fee: $8.60
• Total charged to you: $143.49

In this example, the merchant is paying 50% of the duties and taxes. The customer only pays $67.44, while Zonos charges the merchant the full guaranteed amount ($134.89) plus the transaction fee. The merchant absorbs the difference between what the customer paid and what Zonos charges.

Example 2: 10% Duty/Tax Increase

• Item value: $278.83
• Shipping: $38.81
• Actual duties/taxes due: $134.89
• Merchant increase (10%): +$13.49
• Duties/taxes quoted to customer (dutyTaxFeeOrder): $148.38
• Amount guaranteed by Zonos (guarantee): $134.89
• Transaction fee: $8.60
• Total charged to you: $143.49

In this example, the merchant is charging 10% more for duties and taxes. The customer pays $148.38, while Zonos guarantees $134.89. The merchant keeps the difference ($13.49) and pays the transaction fee.

To reconcile a single invoice:

1. Go to Dashboard → Invoices.
2. Click on the invoice.
3. Click Export transactions in the top right of the page.
4. Click Invoice summary from the dropdown.

This method ensures accuracy by avoiding potential discrepancies from date-range reports. Using the date range in this scenario could result in an incomplete report, as there could be adjustments outside of the date range that apply to the invoice.

If you have made a change recently, you may want to confirm that all of the orders in the Zonos Dashboard also appear in your ecommerce platform. To do so:

1. Download the Order CSV report.
   1. Go to Dashboard → Reports.
   2. Click Generate next to the Orders report.
   3. Select the date range that you want to verify.
   4. Click Generate report.
2. Compare these orders to what you see in your ecommerce platform.

Please reach out to our support team if you have any trouble with your orders.

Use the Landed Cost Breakdown report to explore the details of our landed cost calculations without dealing with vertical tables. This report shows each individual cost that contributes to the total landed cost for an order, with every component listed in its own column.

To download the Landed cost breakdown report:

1. Go to Dashboard → Reports.
2. Click Generate next to the Landed cost breakdown report.
3. Select the date range that matches that of the carrier bill.
4. Click Generate report.