Downloadable reports for Checkout users

Either of the payout reports can be used to reconcile with your bank statement. It's easiest to download these from the Payouts page, so they contain exactly the orders connected to that payout (rather than from the Reports page, which has you select the date range).

1. Go to Dashboard → Payouts.
2. Select the payout.
3. Click Export transactions in the top right corner, then choose either Payout summary or Payout detail from the dropdown.

The sum of the settled column in the Payout summary and in the Payout detail will match the total payout amount shown in Dashboard.

Use the Payout summary report to view your order and its refund.

1. Go to Dashboard → Reports.
2. Click Generate next to the Payout summary report.
3. Select your preferred date range. Be sure the date range includes both the date of the order and the date of the refund to get the complete view.
4. Click Generate report.
5. Filter the report for the order in question.

Example

Let's look at one order as an example. Here is a snapshot from a CSV download of the Payout summary report, filtered for order 1234, where a full refund was issued.

In this example:

• The merchant is using Zonos' Landed Cost guarantee (values in column Q, guarantee).
• At the time of the order, the merchant received payment for itemOrder and shippingOrder minus Zonos' fees (transactionFee and merchantFee). This amount, the sum of columns M through T, matches the settled value in column U.
  • Duties, taxes, and fees (dutyTaxFeeOrder) were collected, but since the merchant opted for Zonos to handle these, Zonos keeps those funds and pays customs directly. As a result, dutyTaxFeeOrder and guarantee cancel each other out (net to 0).
• When the order was refunded, Zonos refunded the shopper and took back the itemOrder and shippingOrder amounts from the merchant. Zonos also refunded the transactionFee but kept the merchantFee since zonos will still be billed for the merchant fee by the payment provider.
  • Duties, taxes, and fees are still not the merchant's responsibility, so they don't appear in this report. Zonos refunded those to the shopper based on the merchant's refund request, but since that refund was Zonos → shopper, it's not reflected here.

The Payout detail report can be used to find out how much you are paying to Zonos, versus how much your shoppers are paying. However, how you interpret the report depends on if you use our Landed Cost guarantee. Choose whether you do or not below.

Payout reports are available for each payout; however, you may want to reconcile all payouts within the last quarter, for example. Rather than downloading multiple payout reports, you can easily download one report with the desired date range.

To download the Payout summary or Payout detail CSV reports, for any date range:

1. Go to Dashboard → Reports.
2. Click Generate next to the report you want.
3. Select the date range starting at the beginning of the quarter and ending at the end of the quarter.
4. Click Generate report.

If you have made a change recently, you may want to confirm that all of the orders in the Zonos Dashboard also appear in your ecommerce platform. To do so:

1. Download the Orders CSV report.
   1. Go to Dashboard → Reports.
   2. Click Generate next to the Orders report.
   3. Select the date range that you want to verify.
   4. Click Generate report.
2. Compare these orders to what you see in your ecommerce platform.

Please reach out to our support team if you have any trouble with your orders.

Use the Landed Cost Breakdown report to explore the details of our landed cost calculations without dealing with vertical tables. This report shows each individual cost that contributes to the total landed cost for an order, with every component listed in its own column.

To download the Landed cost breakdown report:

1. Go to Dashboard → Reports.
2. Click Generate next to the Landed cost breakdown report.
3. Select the date range that matches that of the carrier bill.
4. Click Generate report.