Understand your invoice
Your invoice includes a breakdown of all the charges you are being asked to pay. Only the charges that apply to your account will appear. The total for the invoice will always display in USD.
The details about the invoice page and what it contains, can be seen below:
Standard charges
| Charge | Cycle | Explanation |
|---|---|---|
| Zonos platform fee | Yearly, monthly installments are available | Access to Dashboard requires a platform fee. This is only charged once per year no matter how many Zonos services you use. Monthly installments are available to all integrations except for Shopify. |
| Duties and taxes | Weekly | Duties and taxes that were paid in the checkout. Zonos collects these from you so that we can remit them on your behalf. |
| Transaction fee | Weekly | This is part of the Zonos' guaranteed landed cost where a flat fee is charged per order regardless of duty and tax calculation. |
| Landed cost fee | Weekly | This is the % cost of Zonos' guaranteed landed cost. It is typically a percentage of the duties, taxes, and fees calculated for the order. |
| Setup fee | One-time | Most integrations require a one-time setup fee to ensure Zonos is set up properly. Shopify does not require a setup fee. |
| Zonos API | Monthly | View the number of API calls you are making through Zonos. |
Additional charges
| Charge | Cycle | Explanation |
|---|---|---|
| Certification to print labels outside of Dashboard | Yearly | Retailers who want to print guaranteed labels outside of Dashboard must complete certification with Zonos. Zonos will help you set up your systems properly and provide ongoing support to maintain certification. |
| USPS labels | Weekly | Labels printed from Dashboard use Zonos' USPS account. The USPS labels charge is the cost of the USPS labels that you printed via Dashboard. Zonos does not charge for the label generation service; the cost is the direct cost of the shipping labels themselves. |
| Foreign tax registration | Variable | Registration is generally included with our guaranteed landed cost. For those not using our guarantee, you may see additional registration costs here as an add-on service. |
| Classify | Yearly | If you want to use more than 10,000 classifications that are included in the platform fee, you can purchase an annual Classify plan. |
Order details
When you use our Landed Cost API or Duty and Tax app, your ecommerce platform processes your customer's order, which includes the landed cost quote provided by Zonos. The ecommerce platform then pays you the funds collected, including the landed cost quote. The Zonos invoice includes the duties, taxes, and fees calculated in the landed cost quote so that we can pay the duties and taxes for the order on your behalf.
The invoice page will display the following under Transactions:
- Zonos order ID - The ID we use to identify your order.
- Order number - The order number associated with your platform or the
accountOrderNumberfor API users. - Total - A summary of charges for that order.
To view more details about an order, you can:
- Click on the line item for the order to expand the details to view the breakdown of Zonos fees and duties, taxes, and carrier fees. You'll also see the date of the order and the destination country.
- Click on the linked Zonos order ID to go directly to the order page for that order.
Export invoice as a CSV
To export a CSV of your invoice:
- Go to Dashboard -> Billing -> Invoices.
- Click on the invoice.
- Click Export transactions below the invoice breakdown.
Download invoice
To download a pdf of your invoice:
- Go to Dashboard -> Billing -> Invoices.
- Click on the invoice.
- Click Download invoice.
Download invoice receipt
To download your receipt for an invoice you paid:
- Go to Dashboard -> Billing -> Invoices.
- Click on the invoice.
- Click on the arrow at the top, next to the numbered title of the invoice.
- Click Download receipt.
Invoices
Find and understand your Zonos invoices.Understanding Zonos invoices is crucial for tracking your expenses and maintaining financial records. These invoices show fees for services used and how those fees are calculated.