Understand your invoice
Your invoice includes a breakdown of all the charges you are being asked to pay. Only the charges that apply to your account will appear. The total for the invoice will always display in USD.
The details about the invoice page and what it contains, can be seen below:
Standard charges
| Charge | Cycle | Explanation |
|---|---|---|
| Zonos platform fee | Yearly, monthly installments are available | Access to Dashboard requires a platform fee. This is only charged once per year no matter how many Zonos services you use. Monthly installments are available to all integrations except for Shopify. |
| Duty | Weekly or monthly | Duties that were assessed and paid in the checkout. Zonos collects these from you so that we can remit them on your behalf. |
| Tax | Weekly or monthly | Taxes that were assessed and paid in the checkout. Zonos collects these from you so that we can remit them on your behalf. |
| Currency conversion fee | Weekly or monthly | The amount Zonos charges for currency conversion. This is collected in lieu of any carrier specific conversion fees. |
| Advancement | Weekly or monthly | Represents any fees charged by the carrier for prepayment of duty and tax. |
| Country remittance | Weekly or monthly | The amount charged by any carrier where a remittance fee is assessed. |
| Transaction fee | Weekly or monthly | This is part of the Zonos' guaranteed landed cost where a flat fee is charged per order regardless of duty and tax calculation. |
| Landed cost fee | Weekly or monthly | This is the % cost of Zonos' guaranteed landed cost. It is typically a percentage of the duties, taxes, and fees calculated for the order. |
| Setup fee | One-time | Most integrations require a one-time setup fee to ensure Zonos is set up properly. Shopify does not require a setup fee. |
| Zonos API | Monthly | View the number of API calls you are making through Zonos. |
Additional charges
| Charge | Cycle | Explanation |
|---|---|---|
| Certification to print labels outside of Dashboard | Yearly | Retailers who want to print guaranteed labels outside of Dashboard must complete certification with Zonos. Zonos will help you set up your systems properly and provide ongoing support to maintain certification. |
| USPS labels | Weekly | Labels printed from Dashboard use Zonos' USPS account. The USPS labels charge is the cost of the USPS labels that you printed via Dashboard. Zonos does not charge for the label generation service; the cost is the direct cost of the shipping labels themselves. |
| Foreign tax registration | Variable | Registration is generally included with our guaranteed landed cost. For those not using our guarantee, you may see additional registration costs here as an add-on service. |
| Classify | Yearly | If you want to use more than 10,000 classifications that are included in the platform fee, you can purchase an annual Classify plan. |
Order details
When you use our Landed Cost API or Duty and Tax app, your ecommerce platform processes your customer's order, which includes the landed cost quote provided by Zonos. The ecommerce platform then pays you the funds collected, including the landed cost quote. The Zonos invoice includes the duties, taxes, and fees calculated in the landed cost quote so that we can pay the duties and taxes for the order on your behalf.
The invoice page will display the following under for each transaction:
- Date—The date the order was placed.
- Order ID—The Zonos order ID we use to identify your order.
- Total—A summary of charges for that order.
To view more details about an order, you can:
- Click on the line item for the order to expand the details to view the breakdown of Zonos fees and duties, taxes, and carrier fees.
- Click on the linked Order ID to go directly to the order page for that order.
Export invoice as a CSV
There are two CSV's available to export:
- Invoice summary: Each order has its own row in the CSV. Charges and credits are summarized.
- Invoice detail: Each individual charge has its own row in the CSV, providing transparency into calculations. Each order may have multiple rows if multiple charges correspond to a single order.
To export a CSV of your invoice:
- Go to Dashboard -> Invoices.
- Click on the invoice.
- Click Export in the top right of the page.
- Choose the type of report you want: Invoice summary or Invoice detail.
Multiple invoice periods
To export a CSV that crosses multiple invoice periods:
- Go to Dashboard -> Reports.
- Hover over the report you want and click Generate.
- Choose Invoice reconciliation for multiple Invoice summary periods.
- Choose Charges detail for multiple Invoice detail periods.
- Select your preferred date range.
- Click Generate report.
Available fields
Below are the available fields in each report:
| Field | Detail report | Summary report |
|---|---|---|
| account_name | ||
| invoice_number | ||
| invoice_date | ||
| due_date | ||
| order_date | ||
| transaction_id | ||
| transaction_date | ||
| order_number | ||
| order_reference | ||
| tracking_number | ||
| customer_name | ||
| address_line1 | ||
| city | ||
| state | ||
| postal_code | ||
| country_code | ||
| amount | ||
| currency_code | ||
| memo | ||
| type | ||
| description | ||
| landed_cost_id | ||
| item_order | ||
| shipping_order | ||
| duty_order | ||
| tax_order | ||
| fee_order | ||
| discount_order | ||
| total_order |
Download invoice
To download a pdf of your invoice:
- Go to Dashboard -> Invoices.
- Click on the invoice.
- Click Invoice PDF in the top right of the page.
Download invoice receipt
To download your receipt for an invoice you paid:
- Go to Dashboard -> Invoices.
- Click on the invoice.
- Click on the arrow at the top, next to the value of the invoice.
- A new window will appear.
- Click Download receipt.
Invoices
Find and understand your Zonos invoices.Understanding Zonos invoices is crucial for tracking your expenses and maintaining financial records. These invoices show fees for services used and how those fees are calculated.