Consignee receipts

Send payment receipts to consignees.

After completing payment, the consignee will receive an invoice receipt. The receipt will contain your email and branding settings.

Viewing receipts 

You can view or manually send a successful payment receipt using the Dashboard. Each receipt contains a link to view it in a browser and a unique receipt number that you can use to look up payment information. When you visit the link, the receipt always shows the latest status of that charge. As a security measure, Zonos ensures that receipt links expire within 30 days; accessing an expired link will resend the receipt to the original recipient.

The confirmation of payment email to the customers allows them to download a copy of their original invoice or receipt.

Receipt PDF
Invoice PDF
Customs receipt

Note: For payment methods like Bacs Direct Debit, Bank transfers, Boleto, Canadian pre-authorized debits, Konbini, OXXO, SEPA Direct Debit, SOFORT, or ACH Direct Debit, invoices may experience a delay. Zonos sends the invoice following a successful payment rather than at session completion.

Customize receipts 

There are several ways to tailor the appearance and functionality of your receipts:

Language settings

Choose the language for your customer emails.

Customize branding

Adjust the logo and colors in your branding settings.

  • Maximum file size for a custom logo image: 512KB.
  • Optimal logo dimensions: larger than 128 x 128 pixels.
  • Supported file types: JPG, PNG, GIF.
Public information

Add business information like your phone number or website address in your public details settings.

Custom text options

Utilize the description attribute on the PaymentIntent for specific content, such as:

  • Customs policies
  • Tax or duty refund availability
  • More resources
  • Other products and services offered by carrier or post

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