Packages held at customs
Consignees who don't expect duty charges often don't pay them — leaving shipments stranded and delivery rates down.
Send an email when duty or tax is due on a shipment
Before the package crosses the border, Collect sends a clear, branded payment link straight to the recipient's inbox. They see exactly what's owed and pay in seconds.
Collect during transit — not at the doorstep
No more surprises at delivery. No more refused packages. Recipients settle duties and taxes before the shipment arrives, with the payment methods they already use.
Track payment status for every parcel
From the Zonos Dashboard, see which packages are paid, awaiting payment, or returned to sender. Look up specific shipments by tracking number, scanned label, or — in some cases — by container to flag unpaid parcels inside.
We built an electronic payment system so you don't have to
Brand Collect notifications and payment forms as your own, while using Zonos tech to get duties and taxes paid before delivery. You can also pass it through to your merchant customers, so they brand it as theirs.
Logistics providers
Consolidators
Postal operators
Carriers
Optional: choose to hold unpaid shipments in country to avoid costly import fees (which are often hard to get refunds for).
DDU shipments create a collection problem no one wants to own
When duties and taxes aren't collected upfront, someone pays the price. Consignees are surprised by unexpected charges at delivery. Packages sit at customs waiting on payment. Merchants and carriers absorb costs for failed collections. Collect solves this at the source.
Merchants absorb the cost
When collection fails, the financial burden falls back on the shipper — eating into margins and creating billing disputes.
Returns and failed deliveries
Uncollected duties mean packages returned to sender, frustrated customers, and costly re-ship cycles.
49 countries, 42 languages
Payment carts are available in 42 languages across 49 countries, automatically localized based on the consignee's destination.
Local payment methods
Consignees can pay with credit cards, Google Pay, Apple Pay, PayPal, iDEAL, Bancontact, EPS, and more — matched to what's available in their country.
Fully branded experience
Customize payment cart emails and hosted pages with your logo, brand colors, and light or dark theme from the Zonos Dashboard.
Webhook notifications
Receive an ORDER_CREATED webhook the moment a consignee pays — use it to trigger fulfillment, update your OMS, or send a confirmation.
Dashboard visibility
Monitor the status of all quotes and orders — paid, unpaid, expired — from a single view in the Zonos Dashboard.
Transparent duty breakdown
Consignees see a clear breakdown of exactly what they owe — duties, taxes, and fees — before they pay. No surprises at the door.
What is Zonos Collect?
How does Collect integrate with my existing workflow?
What countries and languages does Collect support?
What payment methods can consignees use?
Can I brand the payment experience for my customers?
How do I know when a consignee has paid?
Stop absorbing the cost of unpaid duties
Collect turns DDU shipments into guaranteed collections — consignees pay before delivery, you get paid, and packages move.
Duty & tax paid before delivery on DDU shipments
Zonos Collect automates duty and tax collection for cross-border shipments. Instead of leaving recipients to pay more at the door, Collect sends a secure payment link to their inbox before the package arrives.
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