We may collect some information about you, as described in this policy, but you control how much you share about yourself.
- By providing your email address during account registration, you agree to receive emails from Zonos, including any newsletter, promotional offers, and announcements.
- You must be at least 16 years of age to share data with us. We do not knowingly market to, sell our services to, or collect information from children under 16 years of age.
- We do not sell your personal information. However, we may share such information with our vendors and suppliers in connection with providing the services needed to manage your business needs.
- If we use a third party to assist us in the management of your account, they will be bound to protect your information in line with this policy. We may collect, use and share aggregate, anonymous information about our users.
- In certain legal situations, we may be compelled to disclose your personal information.
- If you are outside of the United States, you understand and agree that we may store your information in the United States.
We strive for compliance with the EU-US Privacy Shield Principles, EU-GDPR principles, and the Swiss-US Privacy Shield Principles (the “Privacy Shield Principles”) regarding the collection, use, sharing, and retention of personal information from the European Union and Switzerland.
We strive to comply with all applicable data privacy laws and regulations in the jurisdictions in which we operate or do business, and we collect, use, share and retain personal information in ways consistent with those applicable laws and regulations.
We may ask you for personal information. We collect only the personal data relevant to providing you with a service and use your information just to ensure the fulfillment of this service. You may have also opted into agreeing to receive marketing communications from Zonos. If you did not opt-in for marketing emails, mailings, and notifications, you should not receive them. If you consented in error, please contact us to remove you from those lists.
You are free to refuse our request for your personal information, with the understanding that we may be unable to process your requests or engage in business without this information. We do not sell your private information to outside parties.
Personal information comes to us in many different ways, such as:
- Purchase a service or offering from us.
- Register on the website.
- Submit questions.
- E-mail us.
- Submit pricing requests.
- Enter a drawing or contest.
Personal data we may collect (if applicable) includes the following:
- Email address
- Postal address
- Phone number and/or mobile number
- Offerings or services shopped, purchase information and/or history
- Location or geolocation data
Your credit card and/or ACH information is held securely by our credit card processor, which cannot be accessed by Zonos.
The information we collect may be provided to us through merchants, partners, prospective customers, and customers. We may also purchase data from third parties.
Zonos processes and uses personal information with your consent. You can withdraw your consent by updating your privacy settings or closing your account. Zonos also processes personal information when it needs to do so to fulfill a contract with you to provide you services, in its legitimate interest to aid in developing and improving the services, or when required by law. If you do not want to provide information to us to fulfill our agreement with you to provide the services, we may not be able to provide you the fullest version of our services.
We use the collected information to provide you with the services you agreed to or under a contract, to improve our services, enhance your user experience, communicate with you, and fulfill statutory obligations to which you may be subject. We use your profile information to contact you about your account or new Zonos functionality and certain Zonos news and information. You may opt out of certain types of communications.
You may exercise your rights to access, correct, erase, object to processing, and request data portability where applicable.
Please contact our Customer Success team to make your data request at firstname.lastname@example.org.
We may employ software and other resources from third-party companies and individuals with our product offerings. For example, these companies could be order processors, payment partners, analytics providers, carriers, and other content partners. These third parties have access to your personal information to only perform specific tasks on our behalf.
- If we believe that the disclosure is reasonably necessary to (a) satisfy an applicable law, regulation, legal process, or enforceable governmental request; or (b) protect or defend the safety, rights, or property of Zonos, the public, or any person.
- In connection with a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or other proceeding involving Zonos that includes or requires the transfer of the information.
- If your information is a part of a set of non-private, aggregated, anonymized, or otherwise non-personal information, such as anonymized and/or aggregated usage statistics and viewing trends.
- With third parties to improve and deliver advertising to you on our behalf.
- If you request or consent to our sharing of personal information with a third party.
Any information accessed by these third-party technologies is governed by the privacy practices of those third-party technologies. Zonos does not control and is not responsible for the collection of or the misuse of your information by such third-party technologies.
If you are under 16 years of age, no information should be submitted to us without the consent of a relevant parent or guardian.
Note to parents
These Services are not directed specifically at children under the age of 16. We will not knowingly collect or use personal information from anyone under the age of 16. Ensure that your child does not give us personal information online without asking your permission.
This data is processed and retained in the United States of America. Zonos uses and retains personal information you provide to do one of the following:
- Order processing: Any data collected for order processing will be maintained for a period of time deemed necessary for the management of that order. It will not be used for marketing purposes.
- Marketing efforts: If you consented to be marketed to, your personal data will be retained for the period of 24 months and then deleted.
In order to help keep your media secure, we employ third-party certificate management and security solutions to provide publicly trusted TLS certificates for end-to-end encrypted connections among all of our servers, services, and client applications.
We have put in place commercially reasonable physical, electronic, and organizational procedures to safeguard and secure the information we collect. For example, password information is stored on our servers and is protected using hashing and encryption technologies.
We do not store any of your payment or credit card information on our servers. The data is encrypted and securely stored by an independent company, which provides payment-processing services for Zonos.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order secure; but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering through the Services.
In the event of a breach of your personal data, we will make any necessary breach notifications as required under relevant laws or regulations, including notifying appropriate authorities within 72 hours, where feasible, in instances where the GDPR applies to your information.
Your personal data is primarily used to provide you with the Zonos services you request. It may also be used to comply with legal obligations we are subject to or to fulfill our legitimate interests, such as to personalize your experience, and to develop and improve our services. With your prior consent, it may also be used to send you offers and promotions.
You have a number of rights including the right to request access to, change, or remove your personal data, or to change your marketing preferences (including withdrawing your consent at any time).
Our Data Protection Officer can be contacted by emailing: email@example.com.
You have a right to lodge a complaint with your local Data Protection Supervisory Authority or with the UK Information Commissioner’s Office: https://ico.org.uk/for-the-public .
Your personal data is primarily used to provide you with the Zonos services you request. It may also be used to comply with legal obligations we are subject to or to fulfill our legitimate interests, such as to personalize your experience, develop and improve our services. Zonos may also process personal data for purposes of complying with applicable local laws and regulations in the territory where our products and services are offered. With your prior consent or whenever there is a legitimate interest at stake, it may also be used to send you offers and promotions.
You have a number of rights set forth in Brazil’s data protection legislation including but not limited to the right to confirm the existence of the processing of your personal data, request access to, change, or remove your personal data, or to change your marketing preferences (including withdrawing your consent at any time).
This section provides additional details about the personal information Zonos collects and receives about California consumers and the rights afforded to such consumers under the California Consumer Privacy Act or “CCPA.”
For more details about the personal information Zonos has collected over the last 12 months, including the categories of sources, please see the Information we collect – personal information and data section above. Zonos collects and receives this information for the business and commercial purposes described in the Use, processing, and sharing of your information section above. Zonos discloses this information as described in the Use, processing, and sharing of your information section above. Zonos does not sell (as such term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt out). Please note that we may use third-party cookies for our advertising purposes and third-party services for our product offerings as further described in the Cookies and Third-party services sections above, respectively.
The CCPA requires a description of data practices using specific categories. This table describes our data practices using these categories.
|Categories of personal information we collect||Business purposes for which information may be used or disclosed||Parties with whom information may be shared|
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA. We will verify your request and may request government identification or other information in order to do so. Consumers can also designate an authorized agent to exercise these rights on their behalf.
Our Data Protection Officer can be contacted by emailing: firstname.lastname@example.org
To make a request, please contact us via our [hyperlink to contact page]. Before completing your request, we may need to verify your identity or the identity of your authorized representative. We may request additional documentation or information solely for the purpose of verifying your identity.
You can contact Zonos via our contact page.