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UPS, DHL, and FedEx brokerage fees decoded

Clint Reid

May 2, 2019

UPS, DHL, and FedEx brokerage fees decoded

UPS, DHL, and FedEx brokerage fees decoded

Canadian brokerage or entry fees with UPS, FedEx, or DHL can be expensive and confusing. If you are not familiar with UPS, FedEx, and DHL clearance fees into Canada, your Canadian customers will literally pay the price by getting forced to pay these fees when the package arrives at their door.

Air and ground shipments have different fees 

Clearance and brokerage fees differ based on whether a box is moving on a plane or a truck. If your shipment travels on a truck with UPS or FedEx, the clearance fees are exorbitantly higher than if it traveled on an airplane. On the flip side – if you ship using an air method, the shipping fees are much higher than if it shipped ground.

Import brokerage fees into Canada examples 

Below are some examples of clearance fees on ground vs. air shipments for a shirt valued at $110.00 CAD (~$86 USD).

Brokerage fees on an air shipment into Canada

Clearance feesUPS ExpressFedEx PriorityDHL Express
Brokerage feesCA$0 Entry feeCA$0 Entry feeCA$0 Entry fee
Disbursement feesDisbursement fee =CA$10 DisbursementCA$11.25 Processing
The greater of:feefee
3.7% of the
duty/tax amount or
COD feesCA$5 ICOD feeCA$10 ROD feeCA$5.25 Transaction
Total clearance feesCA$15CA$20CA$17.500

Brokerage fees on a US ground shipment into Canada

Clearance feesUPS StandardFedEx Ground
Brokerage feesCA$26.60 Entry feeCA$25.50 Entry fee
Disbursement feesDisbursement fee =CA$10 Disbursement
The greater of:fee
3.7% of the
duty/tax amount or
COD feesCA$5 COD feeCA$10 ROD fee
Total clearance feesCA$37.60CA$45.50

If you compare an air shipment and a ground shipment, you will see the total landed cost is very similar. If air shipping costs CA$40, and ground CA$20, it would be CA$2 to CA$5 less expensive to ship the shirt using an air method with UPS or FedEx.

Zonos brokerage fee calculator 

Watch the included video to learn about Zonos' brokerage fee calculator.

Carrier terminology decoder 

  • Brokerage fee: This is the fee charged by the broker for clearing the shipment with customs. UPS calls it an entry preparation fee, whereas FedEx calls it clearance entry fees. Since international shipments with UPS, FedEx, and DHL include routine brokerage, this fee is only applied to ground shipments.

  • Disbursement fee: The disbursement fee is for upfronting money to customs or paying the customs charges of duties and taxes on your behalf. FedEx calls it either a disbursement fee or an advancement fee, whereas DHL calls it a processing fee.

  • COD fee (Collect on Delivery): A COD fee is charged only to the receiver of the goods when they either do not have an account number to invoice the customs charges with FedEx, DHL, or UPS, or the importer did not pay them prior to customs clearance. UPS calls it by the name that seems to make the most sense - an ICOD fee, whereas FedEx calls it a ROD fee and DHL Express calls it a transaction fee.

  • International ground delivery (US to CA): UPS and FedEx offer ground delivery from the United States to Canada, and DHL Express does not. With UPS, it is called UPS Standard, and FedEx calls it International Ground.

  • International air delivery (US to CA): UPS has a few different air services to Canada - UPS Express, Saver, and Expedited. FedEx offers FedEx Priority and Economy, whereas DHL Express only offers their Express service.

For more information on carrier-specific import fees:

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How to reduce UPS, FedEx, and DHL Canadian brokerage fees 

If you send the shipment DDU, there isn’t much you can do to lower brokerage fees. The carrier or broker is the one charging the fees to the importer and the importer doesn’t have those fees negotiated. However, if you send the shipment DDP (and collect duties, taxes, and fees from your Canadian customer at checkout), you can directly negotiate some of these fees. Below are a few tips on how to reduce Canadian brokerage fees when you send a shipment DDP.

Eliminate the COD fee

Bill the duties and taxes to your shipper account (DDP); this will completely eliminate the COD fee because the duties and taxes are billed to your shipper account with your carrier.

Negotiate the entry fee

Entry fees only apply to ground shipments to Canada. Both UPS and FedEx can negotiate the entry fee (DHL does not have a ground service); however, you may have to work with their brokerage team in Canada. Again, you only have to worry about this if you send a shipment ground to Canada because the air shipments to Canada do not incur entry fees.

Eliminate or reduce the disbursement fee

The disbursement fee is harder to negotiate with the carriers you need to ship a lot internationally to possibly get this fee negotiated. Fronting money to customs has an inherent risk for the carriers which is one of the reasons this fee is less likely to be negotiated.

Use an alternate broker

You can bypass UPS, FedEx, and DHL brokerage altogether by picking a different broker. They still have fees, but they will not be as expensive as UPS or FedEx. For example, you could work directly with Border Buddy, Livingston, or another brokerage firm. It will require you to set up an NRI account (Non-Resident Importer); however, if you do high volumes – this could make a lot of sense.

You can ship with another carrier

For example, Landmark, RR Donnelly, APC, etc. Also, the USPS is less expensive, but they do not have the ability to bill the duties and taxes to your account; Canada Post charges a CA$9.95 entry fee on top of the duties and taxes.

Zonos makes international selling easy!

Zonos offers cross-border technology products to help you with your international ecommerce. Show or collect total landed cost, including duty, tax, and all carrier fees, at checkout or try our on-demand landed cost quoter for free! Visit our website or contact us for more information.

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