Question 1

How does the Zonos Landed Cost guarantee work?

Accepted Answer

Landed Cost guarantee assures complete accuracy in calculating the full landed cost and handling the payment and remittance of duties, taxes, and fees to the appropriate government agencies, customs, carriers, or brokers.

Question 2

What products and services are included in the Zonos guarantee?

Accepted Answer

Our guarantee includes landed cost calculations, restrictions, screening, and classifications to get an accurate landed cost. The classification will be provided at the time of shipment. Our platform fee includes 10,000 annual product classifications in Dashboard. If you are on an ecommerce platform with a plugin, we are working on adding Zonos Restrict and Zonos Screen to the plugin. When they become available, it will be at no charge. For those using Checkout, Restrict and Screen are included presently.

Question 3

How are duty and tax bills handled with Zonos?

Accepted Answer

When shipments are sent DDP (delivery duty paid), the duties and taxes are billed to Zonos' carrier account, while shipping charges are billed to your account. Zonos is carrier agnostic; we support many carriers and consolidators. Depending on who you ship with, you may need to produce labels inside Dashboard.

Question 4

How does Zonos handle direct tax remittance?

Accepted Answer

With the emergence of low-value tax laws, remitting taxes directly to government agencies may be required. Zonos will remit the necessary payments on your behalf.

Question 5

What are the discounted advancement fees with Zonos?

Accepted Answer

Zonos discounts many of the backend fees. The discounts range as high as 50% off disbursement and advancement fees. These fees are otherwise difficult to negotiate with your carrier. Orders with express carriers will improve by providing a less expensive total landed cost for a shopper.

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