Question 1

Does Zonos Landed Cost support different ship-from countries?

Accepted Answer

Yes, Landed Cost will support exports from the United States, Canada, Europe, Australia, and more. The Landed Cost API, Hello, and Quoter all support these varying regions. International Checkout, which also includes payment solutions, is not supported in every region. If you are using a plugin on Shopify, BigCommerce, or Magento, read more on each platform's documentation page to determine supported ship-from countries.

Question 2

Does Zonos offer shipping rates or logistical services?

Accepted Answer

No, Zonos is not a shipping service or reseller of shipping rates; however, Zonos closely partners with highly capable international shipping providers to produce a landed cost inclusive of their brokerage and other clearance fees.

Question 3

What is landed cost?

Accepted Answer

Landed cost is the total cost paid for an international purchase by the time it reaches the shopper's doorstep.  A landed cost calculation is comprised of the sum of the cart, duties, taxes, shipping and additional fees from customs, brokers, or the carrier.

Question 4

Is duty applied to every order?

Accepted Answer

Not necessarily. It is very common for low-value shipments to be below the de minimis duty, and duty is not applied to the import.

Question 5

How accurate are Zonos' duty landed cost calculations?

Accepted Answer

The Zonos Global Trade Management (GT) team does a monthly audit of our calculations that's published with warts and all. We are dedicated to being transparent and accurate in our calculations.

Question 6

What is a de minimis value?

Accepted Answer

The de minimis is a threshold value that exempts imports from duty and/or tax or VAT. This means a consumer can spend up to that certain amount without being charged the duty or tax/VAT. The de minimis will differ based on the country. Check out Zonos' de minimis values by country in the Zonos Docs.

Question 7

What is an HS code?

Accepted Answer

Harmonized (or HS) codes is part of the international harmonized system that is designed to streamline international trade. It uses a system of names and numbers to classify goods. Over 180 countries have currently adopted the harmonized system. Read more about harmonized codes in the Zonos Docs.

Question 8

Do I need to harmonize my catalog to get a landed cost calculation from Zonos?

Accepted Answer

No, a harmonized catalog is not required for a landed cost. If a harmonized code is not provided, the default HS code will be used and a landed cost calculation will be provided.

Question 9

What plugins are available for Zonos Landed Cost?

Accepted Answer

Zonos currently supports plugins for Shopify, BigCommerce, XCART and Magento.

Question 10

Can I adjust my landed cost settings?

Accepted Answer

You can manage all your settings using Zonos Dashboard. Only those with a Zonos account have access to Dashboard.

Question 11

How do I get help fixing a landed cost issue?

Accepted Answer

Having trouble with calculations not working? Do you believe the landed cost quotes are too high or low? It's likely a configuration problem. Please contact Zonos directly. We are available during normal business hours (8am - 5pm MT).

보장된 총 landed cost 계산하기

국제 세금 및 관세 관리

"국제 세금 및 관세의 복잡성을 관리하는 훌륭한 방법입니다. 이제 고객에게 현지 세금에 대한 더 많은 인식을 제공하여 배송 프로세스를 개선할 수 있습니다."

더 이상 관세 세금 청구서 걱정하지 마세요

IOSS, 영국 VAT 및 기타 국경을 넘어 세금 처리

HS 분류는 우리의 보장된 landed cost와 함께 무료입니다

고객에게 놀라움이 없습니다

"국제 배송을 돕는 데 정말 도움이 됩니다. 제품을 사용하면 운송료, 관세 및 세금을 잘 조정하여 고객이 주문을 받을 때 놀라움이 없습니다."