Question 1

Does Zonos work with my BigCommerce Checkout?

Accepted Answer

Yes! With Zonos, you retain control. Our app integrates seamlessly into your existing checkout for international orders.

Question 2

Does Zonos Duty and Tax work with Blueprint themes?

Accepted Answer

No, not at this time. This app only works with Stencil themes.

Question 3

Will Zonos conflict with my payments in BigCommerce checkout?

Accepted Answer

No. Zonos works with any payment gateways you are using.

Question 4

How do I ship a package that includes duties and taxes?

Accepted Answer

To ship a package DDP (Delivery Duty Paid), your shipping software must allow the ability to have duties and taxes sent back to you (the shipper). Tools like ShipStation and ShippingEasy allow this, and Zonos orders can be mapped to auto-select when duties and taxes are included in the shipping cost. If fees aren't billed back to you (the shipper), your customers will get charged again.

Question 5

Does Zonos support both DDU and DDP services?

Accepted Answer

Yes, when carriers don't offer prepayment of duties and taxes (DDU), Zonos gives an estimate and makes it clear duty and tax will be collected on delivery (COD). For carriers that allow prepayment of duties and taxes (DDP), Zonos automatically calculates and collects duty and tax at checkout.

Question 6

How do I know how much duty and tax was charged on an order?

Accepted Answer

The following messages may show, depending on an order that was quoted by Zonos - $XX.XX shipping, $XX.XX duty and tax if duties and taxes are collected on an order, Estimated duty and tax, $XX.XX due upon delivery if taxes are only estimated and not collected at checkout, No duty and tax due will show for an order with no duties and taxes due, because the order was below the de minimis value and will not be assessed upon delivery.

Question 7

Will promo codes and discounts work with Zonos?

Accepted Answer

Promo codes will work as usual; however, any discount or promo code that reduces shipping costs may also reduce the duties and taxes included in the shipping amount.

Question 8

Are HS codes required for all my products?

Accepted Answer

No, Zonos does not require HS codes for duty and tax quotes, but having an HS Code will increase the accuracy of those quotes. You can add the six-digit code to products in BigCommerce as well as add a default HS Code and Country of Origin and products to the catalog inside Zonos Dashboard.

Question 9

Can I ship DDP with any carrier or service level?

Accepted Answer

Not all carriers or service levels support DDP. UPS, FedEx, and DHL have service levels that allow DDP; however, USPS does NOT allow duties and taxes to be prepaid. Zonos can provide an estimate for these service levels with a message showing the amount to expect upon shipment delivery. Check with your carrier rep or contact Zonos support if you are unsure of when to include duties and taxes.

Question 10

Why don’t some orders charge duty and tax?

Accepted Answer

Some quotes may not include duty and tax. The most common reason is that the order falls below the de minimis value. This means duty and/or tax may not be due based on the cart’s total value. In these cases, your customer will be messaged saying “no duties and taxes due” at checkout.

Question 11

Can I link my carrier accounts through Zonos?

Accepted Answer

Yes, you sure can! Zonos lets you tie into UPS, DHL and FedEx carrier API’s to pull your negotiated rates. You can also upload rate tables and set up custom shipping rules based on cart total and/or weight inside Zonos Dashboard.

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BigCommerce

Landed Cost for BigCommerce

Zonos Duty and Tax 기능

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