View, download, and export your Zonos Verified Account invoices.
Zonos invoices Verified Accounts for U.S. duties and the post's clearance or processing fee after your post sends shipment data to Zonos. Once an invoice is generated, your saved payment method is charged within 24 hours.
This page covers how to find, review, and export individual invoices from Dashboard -> Invoices, and how to handle outstanding balances. To export a CSV covering multiple invoices over a date range, see Invoice summary report instead.
Invoices are created automatically — there is no button to manually generate one for shipments you have already sent.
The flow:
You ship a parcel through your post as normal.
Your post sends shipment data to Zonos.
Zonos creates an invoice covering the duties and clearance/processing fees for those shipments.
Your saved payment method is charged within 24 hours.
Because invoices are tied to data from the post, there can be a delay between shipping a parcel and seeing it on an invoice.
Note: Invoice generation requires a payment method on file. To add one, go to Dashboard -> Settings -> Billing and click Add payment method. See Manage your payment for details.
Click any invoice in the list to open its detail page.
The list view shows the invoice number, amount, status, and date. Use the status tabs and filters to narrow results by Paid, Open, Past due, or Void, and by total amount or date range.
Review an invoice
The invoice detail page shows:
The invoice ID, status, and total
Line items grouped by shipment, including duty and clearance/processing fees
The billing period and the date the post sent shipment data to Zonos
Use the Generate report button in the top right of the invoice detail page to export a CSV, or Invoice PDF to download a PDF copy.
Export an invoice summary CSV
Open the invoice from Dashboard -> Invoices.
Click Generate report in the top right.
Select Invoice summary.
The CSV is queued and emailed to you, or made available for download once ready.
The summary report contains one row per shipment with tracking number, batch date, currency, duty, clearance fee, and total. See the field reference below for a description of each column.
Download an invoice PDF
Open the invoice from Dashboard -> Invoices.
Click Invoice PDF in the top right.
The PDF saves to your Downloads folder.
Note: PDF invoices currently display only the total invoice amount, not a breakdown by shipment. Use the CSV export for line-item detail.
Export pending shipments
Pending shipments are parcels Zonos has received data for but has not yet invoiced. To preview what will be on your next invoice:
Go to Dashboard -> Invoices.
Click Generate pending shipments report in the top right.
The CSV lists shipments that have not yet been rolled into an invoice.
Open invoices are charged automatically within 24 hours of being generated. If a charge fails — for example, because your card expired — Zonos will email you a secure payment link.
If outstanding invoices remain unpaid, your Account Key may be deactivated and you will not be able to ship U.S.-bound parcels through your Verified Account until the balance is paid.
To update your payment method, go to Dashboard -> Settings -> Billing. The new card will be used for the retry and for future invoices.
Invoice generation
Verified Account invoice generation
View, download, and export your Zonos Verified Account invoices.
Zonos invoices Verified Accounts for U.S. duties and the post's clearance or processing fee after your post sends shipment data to Zonos. Once an invoice is generated, your saved payment method is charged within 24 hours.
This page covers how to find, review, and export individual invoices from Dashboard -> Invoices, and how to handle outstanding balances. To export a CSV covering multiple invoices over a date range, see Invoice summary report instead.
When invoices are generated
Invoices are created automatically — there is no button to manually generate one for shipments you have already sent.
The flow:
Because invoices are tied to data from the post, there can be a delay between shipping a parcel and seeing it on an invoice.
View an invoice
Open the invoices list
The list view shows the invoice number, amount, status, and date. Use the status tabs and filters to narrow results by Paid, Open, Past due, or Void, and by total amount or date range.
Review an invoice
The invoice detail page shows:
Export and download
Use the Generate report button in the top right of the invoice detail page to export a CSV, or Invoice PDF to download a PDF copy.
Export an invoice summary CSV
The summary report contains one row per shipment with tracking number, batch date, currency, duty, clearance fee, and total. See the field reference below for a description of each column.
Download an invoice PDF
Export pending shipments
Pending shipments are parcels Zonos has received data for but has not yet invoiced. To preview what will be on your next invoice:
Pay an outstanding invoice
Open invoices are charged automatically within 24 hours of being generated. If a charge fails — for example, because your card expired — Zonos will email you a secure payment link.
If outstanding invoices remain unpaid, your Account Key may be deactivated and you will not be able to ship U.S.-bound parcels through your Verified Account until the balance is paid.
To update your payment method, go to Dashboard -> Settings -> Billing. The new card will be used for the retry and for future invoices.
Invoice summary report fields
The CSV exported from Generate report -> Invoice summary contains the following fields:
ORDERORDER_CANCELCHARGECREDITINVOICE_REFUNDRelated
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