Delinquent payments
If you have an expired or invalid credit card connected to your Dashboard account and you have shipped parcels on your account, you will receive an email notifying you that you must pay duties and postal clearance fees. The email will provide a link where you can securely complete your payment. When you pay the outstanding invoice, your payment method will be saved to your account and auto-charged when future invoices are due.
If you do not pay outstanding invoices, your Account key will be deactivated, and you will not be able to ship with Australia Post to the U.S. until you have paid the outstanding duty bill.
View, download, and filter invoices
To view your invoice:
- Go to Dashboard → Invoices.
- Click the invoice.
To export a CSV of your invoice:
- Go to Dashboard → Invoices.
- Click the invoice.
- Click Generate report in the top right of the page.
To export a PDF of your invoice:
- Go to Dashboard → Invoices.
- Click the invoice.
- Click Invoice PDF in the top right of the page.
- Find the invoice in your Downloads folder.
Note: PDF invoices currently display only the total invoice amount, not a breakdown by shipment. Improvements are on the way.
To view any pending shipments that have not been invoiced:
- Go to Dashboard → Invoices.
- Click Generate pending shipments report in the top right to export a CSV of shipments that have not been invoiced.
To filter invoices, toggle between statuses (Paid, Open, Past due, and Void) and apply additional filters by total amount and date.
Breakdown of invoice summary report
The table below explains the fields found in your invoice summary report.
| Field | Definition |
|---|---|
| Tracking Number | The Australia Post tracking number for the shipment. |
| Batch Date | The date the shipment was invoiced duty. |
| Currency | The currency used for the transaction, based on ISO 4217 codes (for example, AUD). |
| Duty | The duty amount collected on the shipment. |
| Clearance Fee | The fee charged for customs clearance services. |
| Total | The total amount billed for this shipment, including duty and clearance fees. |
| Memo | Additional notes or internal references related to the invoice entry. (Optional) |
| Invoice ID | Unique ID associated with the invoice. |
| Invoice Date | The date you are invoiced. |
| Batch Date | The date the shipment data was received from the post. |
Transaction type: ORDER | A new order. |
Transaction type: ORDER_CANCEL | An order was canceled. |
Transaction type: CHARGE | A charge was applied to an order. |
Transaction type: CREDIT | A credit was applied to an order. |
Transaction type: INVOICE_REFUND | An entire invoice was refunded. |
| Shipment Details | Link to the shipment details in Zonos Dashboard. |
Billing and payments
As a qualified party with CBP, Zonos will invoice you directly to collect duties and postal clearance fees for U.S.-bound postal shipments valued under $800 USD.
Zonos will invoice you once we receive shipment data from Australia Post. As a result, there may be a delay between the time you ship a package and when you receive an invoice. Once an invoice is generated, your payment method on file will be charged within 24 hours.