Account setup

1. Create an account using the Canada Post referral link.

   • It's important to use the link from your post so that your account is linked to them.
   • Do not use this link if you are not shipping with Canada Post.

2. You can sign up using one of these options:

   • Google – Sign up with your Google account.
   • Microsoft – Use your Microsoft account to get started.
   • Manual sign up – Enter your details:
     • Name
     • Email
     • Phone (optional)
     • Password
     • Accept the Terms of Service

3. Once complete, click Continue.

To keep your account secure, we’ll send a verification code to your email inbox.

• Enter the code in the verification field.
• Didn’t get it? Click Resend to request another code.

If you entered your phone number, you’ll also be asked to verify your phone number after you verify your email.

• Enter the code from your phone in the verification field.
• Didn’t get it? Click Resend to request another code.

1. Tell us a bit about your business so we can set things up correctly:

   • Business name – The name of your company.
   • Website URL – Your store or company website.
   • Country – Where your business is based.
   • Integration type – Choose the integration method that fits your setup.

2. Click Continue to Dashboard Lite when finished.

Reminder: Access to the Zonos Dashboard and its tools is free—no subscription fees. You'll only be charged for duties (remitted to CBP by Zonos on your behalf) and the postal clearance/processing fee.

To continue shipping via Canada Post to the U.S., the new tariff changes require payment of duties before the shipments leave Canada. Canada Post has partnered with Zonos, a Qualified Party approved by U.S. Customs and Border Protection (CBP), to collect and remit those duties to CBP.

In order for you to print Canada Post labels, you must have an approved billing method on file to become verified by Canada Post and Zonos.

As soon as you complete your business information and create your account, you’ll be prompted to enter your billing information. If you close out and need to return later, navigate to Zonos Dashboard → Settings → Billing to finish the setup.

To activate your Verified Account, complete these steps:

1. On the Dashboard homepage, select Add billing details.
2. Enter your credit card details under Add a payment method.
3. Add your name, email, phone, and address under Billing details.
4. Click Save to confirm your billing information.
5. After you click Save, your account key should populate in the box labeled ACCOUNT KEY.

Upon completing this step, you now have a Zonos Verified Account.

You must keep a valid payment method on file so Zonos can invoice you directly for duties. If the credit card is not valid and duty collection fails, you will not be able to create Canada Post labels.