Access payout data
To find and view a payout in Dashboard:
- Go to Dashboard -> Payouts.
- Select the payout you want to view. If it doesn't appear immediately, filter by date or amount to narrow your search. (The date is the payout arrival date).
- View the payout overview and the list of transactions within Dashboard.
- For more details, click Export transactions to download an CSV file of either the Payout summary or Payout details.
- Legacy export: The legacy report format is still available on the individual payout page until July 31st, 2025, to help with the transition to our new reports.
Multiple payouts
To view information across multiple payouts:
- Go to Dashboard -> Payouts.
- Click Export in the top right.
- Select your preferred type of report: Payout summary or Payout details.
- Adjust the date ranges. Date ranges are based on the order transaction date (not the payout arrival date).
- Click Generate report.
Payout overview
The payout page provides a high-level view of your payout so you can quickly understand key details without needing to export a report.
Each payout is broken into four components, then totaled:
- Payments: Transactions where funds were received.
- Refunds: Transactions where funds were returned.
- Charges: Fees deducted from the payout, such as transaction fees or adjustments.
- Credits: Reimbursements applied to your payout, such as refunds for overcharged fees or other credits issued to your account.
- Failed previous payout: If a previous payout failed, and was later sent with a subsequent payout, this line will include those details.
For each component, the following details are shown:
- Items: The total amount shoppers paid for products within the payout period.
- Shipping: The total amount shoppers paid for shipping within the payout period.
- Discount: The total discounts applied to orders within the payout period.
- Duty, taxes, fees: The total amount shoppers paid for duties, taxes, and other fees within the payout period.
- Guarantee: The total amount Zonos collected to cover guaranteed duties, taxes, and fees, which Zonos paid on your behalf. These costs are guaranteed by Zonos.
- Transaction fee: The total fees for using Checkout services, including fraud protection (excludes payment processing fees).
- Merchant fee: The total payment processing fees deducted from the payout.
- Other: The total of any miscellaneous charges within the payout period, with memos providing details.
- Total: The net total for the payout.
For more detail, export the CSV report.
Transactions within a payout
Each transaction within the payout is listed in the Transactions section. At a glance, the following details are available per transaction:
- Date: The date of the transaction.
- Order number: The zonos order number associated with the transaction.
- Items: The amount the shopper paid for products.
- Shipping: The amount the shopper paid for shipping.
- Discount: Any discounts applied to the order.
- Duty, taxes, fees: The amount the shopper paid for duties, taxes, and other fees.
- Guarantee: The amount Zonos collects to cover guaranteed duties, taxes, and fees, which Zonos pays on your behalf. These costs are guaranteed by Zonos.
- Transaction fee: The fee for using Checkout services, including fraud protection (excludes payment processing fees).
- Merchant fee: The fee for payment processing.
- Other: Miscellaneous charges with a memo explaining the reason.
- Total: The net total for the transaction included in the payout.
Zonos fees breakdown per transaction
Click on the order number of a transaction to view a detailed breakdown, including product amounts, shipping costs, duties, taxes, and itemized fees (passthrough costs will not display). If no fees appear, they may not apply to that transaction (e.g., refunds or DDU orders).
Export CSV reports
You can export two types of reports—Payout summary and Payout detail. Compare them on the Downloadable reports page.
Export a single payout
To export a CSV of a specific payout:
- Go to Dashboard -> Payouts
- Click into a specific payout
- Click Export transactions on any payout page
- Choose between Payout summary or Payout detail
- This exports data for just that specific payout
Multiple payout periods
To export a CSV that crosses multiple payout periods:
- Go to Dashboard -> Payouts
- Click Export in the top right
- Select Payout summary or Payout detail
- Choose your date range (based on order transaction date)
- Click Generate report
Note: The legacy report format is still available on individual payout pages until July 31st, 2025, to help with the transition to our new reports.
Report types
Payout summary report
The Payout summary report provides a comprehensive view of each order. Each order is listed on its own row, making it easy to track individual order totals and fees. This report is ideal for quick reconciliation and understanding the net amount you'll receive for each order. Below is a list of the columns in the report:
| Column | Description |
|---|---|
| account_name | The name of your Zonos account |
| payout_date | The date the payout was processed |
| arrival_date | The date the payout arrived in your account |
| payout_number | Unique identifier for the payout |
| payout_total | Total amount of the payout |
| currency | Currency code for the payout (e.g., USD) |
| transaction_id | Unique identifier for the transaction |
| transaction_date | Date the transaction occurred |
| order_number | Zonos order identifier |
| order_reference | Your platform's order reference number |
| order_date | Date the order was placed |
| transaction_type | Type of transaction (ORDER, ORDER_REFUND, ORDER_CANCEL) |
| item_order | The total amount shoppers paid for products |
| shipping_order | The total amount shoppers paid for shipping |
| discount_order | Any discounts applied to the order |
| duty_tax_fee_order | The total amount shoppers paid for duties, taxes, and other fees |
| guarantee | The total amount Zonos collected to cover guaranteed duties, taxes, and fees |
| transaction_fee | The total fees for using Checkout services |
| merchant_fee | The total payment processing fees |
| other | Any miscellaneous charges with memos providing details |
| settled | The final amount settled for the order |
| memo | Additional information about the transaction |
Payout detail report
In addition to the summary report, you can download a more in-depth details report for each payout. This report provides a line-by-line breakdown of the transactions and fees associated with the payout. Costs that net (such as tax a shopper pays, that Zonos keeps to pay on the merchant's behalf) are not included in this report. There will often be multiple rows per order, as each charge type is listed on its own line. The details report is useful for reconciling your financial records and understanding the fees associated with each transaction.
Payout detail charge types
Below is a list of possible line items you may see on a payout detail report and their descriptions:
| Charge type | Type | Description |
|---|---|---|
| ZONOS_MERCHANT_PROCESSING | Zonos billing fee | Merchant fees for payment processing. |
| ZONOS_TRANSACTION | Zonos billing fee | Zonos Checkout transaction fee. |
| CURRENCY_CONVERSION_FEE | Zonos billing fee | FX forward premium for foreign exchange risk. |
| ZONOS_LANDED_COST | Zonos billing fee | Zonos Landed Cost Guarantee fee. |
| ZONOS_LANDED_COST_GUARANTEE | Zonos billing fee | Guarantee fee for landed cost calculations. |
| ADVANCEMENT | Carrier fee | Charged by shipping carrier-see Payout memo column for more detail. |
| BROKERAGE_FEE | Carrier fee | Charged by shipping carrier-see Payout memo column for more detail. |
| SHIPPING_AMOUNT | Order subtotal item | Shipping total on the order, used to ensure charge lines add up to order total. |
| PRODUCT_AMOUNT | Order subtotal item | Cart total on the order, used to ensure charge lines add up to order total. |
| DUTY_TAX_AMOUNT | Order subtotal item | Duty/tax total on the order before withholdings, used to ensure charge lines add up to order total. |
| TAX | Order subtotal item | Tax total on the order, used to ensure charge lines add up to order total. Withheld for tax remittance. |
| DUTY | Order subtotal item | Duty total on the order, used to ensure charge lines add up to order total. Withheld for tax remittance. |
| GUARANTEE_PERCENT | Zonos billing fee | Percentage-based guarantee fee for duties and taxes. |
| GUARANTEE_ORDER | Zonos billing fee | Flat-rate guarantee fee per order. |
| TRANSACTION_ORDER | Zonos billing fee | Flat-rate transaction fee per order. |
| TRANSACTION_PERCENT | Zonos billing fee | Percentage-based transaction fee. |
Transaction Types
The payout reports include different types of transactions:
| Transaction Type | Description |
|---|---|
| ORDER | Regular order transactions where funds were received. |
| ORDER_REFUND | Transactions where funds were returned to the customer. |
| ORDER_CANCEL | Transactions where orders were cancelled before processing. |
| Charge | Transactions are not associated with an order and are a charge. |
| Credit | Transactions are not associated with an order and are a credit. |
View payouts
Learn how to access and understand your payout details for Checkout.
Easily access and view your payout reports in the Zonos Dashboard. Payouts are generated regularly, providing a detailed breakdown of transactions, fees, and net amounts when using Zonos Checkout. These reports help you reconcile financial records and track your earnings.