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Payouts

View payouts

Learn how to access and understand your payout details for Checkout.

Easily access and view your payout reports in the Zonos Dashboard. Payouts are generated regularly, providing a detailed breakdown of transactions, fees, and net amounts when using Zonos Checkout. These reports help you reconcile financial records and track your earnings.

For additional reports, such as order details and a breakdown of landed cost calculations, visit Reports. Learn how to use them in Downloadable reports.

Access payout data 

To find and view a payout in Dashboard:

  1. Go to Dashboard -> Payouts.
  2. Select the payout you want to view. If it doesn't appear immediately, filter by date or amount to narrow your search. (The date is the payout arrival date).
  3. View the payout overview and the list of transactions within Dashboard.
  4. For more details, click Export transactions to download an CSV file of either the Payout summary or Payout details.
    1. Legacy export: The legacy report format is still available on the individual payout page until July 31st, 2025, to help with the transition to our new reports.

Multiple payouts

To view information across multiple payouts:

  1. Go to Dashboard -> Payouts.
  2. Click Export in the top right.
  3. Select your preferred type of report: Payout summary or Payout details.
  4. Adjust the date ranges. Date ranges are based on the order transaction date (not the payout arrival date).
  5. Click Generate report.

Payout overview 

The payout page provides a high-level view of your payout so you can quickly understand key details without needing to export a report.

Each payout is broken into four components, then totaled:

  • Payments: Transactions where funds were received.
  • Refunds: Transactions where funds were returned.
  • Charges: Fees deducted from the payout, such as transaction fees or adjustments.
  • Credits: Reimbursements applied to your payout, such as refunds for overcharged fees or other credits issued to your account.
  • Failed previous payout: If a previous payout failed, and was later sent with a subsequent payout, this line will include those details.

For each component, the following details are shown:

  • Items: The total amount shoppers paid for products within the payout period.
  • Shipping: The total amount shoppers paid for shipping within the payout period.
  • Discount: The total discounts applied to orders within the payout period.
  • Duty, taxes, fees: The total amount shoppers paid for duties, taxes, and other fees within the payout period.
  • Guarantee: The total amount Zonos collected to cover guaranteed duties, taxes, and fees, which Zonos paid on your behalf. These costs are guaranteed by Zonos.
  • Transaction fee: The total fees for using Checkout services, including fraud protection (excludes payment processing fees).
  • Merchant fee: The total payment processing fees deducted from the payout.
  • Other: The total of any miscellaneous charges within the payout period, with memos providing details.
  • Total: The net total for the payout.

For more detail, export the CSV report.

Payout example

Transactions within a payout

Each transaction within the payout is listed in the Transactions section. At a glance, the following details are available per transaction:

  • Date: The date of the transaction.
  • Order number: The zonos order number associated with the transaction.
  • Items: The amount the shopper paid for products.
  • Shipping: The amount the shopper paid for shipping.
  • Discount: Any discounts applied to the order.
  • Duty, taxes, fees: The amount the shopper paid for duties, taxes, and other fees.
  • Guarantee: The amount Zonos collects to cover guaranteed duties, taxes, and fees, which Zonos pays on your behalf. These costs are guaranteed by Zonos.
  • Transaction fee: The fee for using Checkout services, including fraud protection (excludes payment processing fees).
  • Merchant fee: The fee for payment processing.
  • Other: Miscellaneous charges with a memo explaining the reason.
  • Total: The net total for the transaction included in the payout.

Zonos fees breakdown per transaction

Click on the order number of a transaction to view a detailed breakdown, including product amounts, shipping costs, duties, taxes, and itemized fees (passthrough costs will not display). If no fees appear, they may not apply to that transaction (e.g., refunds or DDU orders).

Export CSV reports 

You can export two types of reports—Payout summary and Payout detail. Compare them on the Downloadable reports page.

Export a single payout

To export a CSV of a specific payout:

  1. Go to Dashboard -> Payouts
  2. Click into a specific payout
  3. Click Export transactions on any payout page
  4. Choose between Payout summary or Payout detail
  5. This exports data for just that specific payout

Multiple payout periods

To export a CSV that crosses multiple payout periods:

  1. Go to Dashboard -> Payouts
  2. Click Export in the top right
  3. Select Payout summary or Payout detail
  4. Choose your date range (based on order transaction date)
  5. Click Generate report

Note: The legacy report format is still available on individual payout pages until July 31st, 2025, to help with the transition to our new reports.

Report types

Payout summary report

The Payout summary report provides a comprehensive view of each order. Each order is listed on its own row, making it easy to track individual order totals and fees. This report is ideal for quick reconciliation and understanding the net amount you'll receive for each order. Below is a list of the columns in the report:

ColumnDescription
account_nameThe name of your Zonos account
payout_dateThe date the payout was processed
arrival_dateThe date the payout arrived in your account
payout_numberUnique identifier for the payout
payout_totalTotal amount of the payout
currencyCurrency code for the payout (e.g., USD)
transaction_idUnique identifier for the transaction
transaction_dateDate the transaction occurred
order_numberZonos order identifier
order_referenceYour platform's order reference number
order_dateDate the order was placed
transaction_typeType of transaction (ORDER, ORDER_REFUND, ORDER_CANCEL)
item_orderThe total amount shoppers paid for products
shipping_orderThe total amount shoppers paid for shipping
discount_orderAny discounts applied to the order
duty_tax_fee_orderThe total amount shoppers paid for duties, taxes, and other fees
guaranteeThe total amount Zonos collected to cover guaranteed duties, taxes, and fees
transaction_feeThe total fees for using Checkout services
merchant_feeThe total payment processing fees
otherAny miscellaneous charges with memos providing details
settledThe final amount settled for the order
memoAdditional information about the transaction

Payout detail report

In addition to the summary report, you can download a more in-depth details report for each payout. This report provides a line-by-line breakdown of the transactions and fees associated with the payout. Costs that net (such as tax a shopper pays, that Zonos keeps to pay on the merchant's behalf) are not included in this report. There will often be multiple rows per order, as each charge type is listed on its own line. The details report is useful for reconciling your financial records and understanding the fees associated with each transaction.

Payout detail charge types

Below is a list of possible line items you may see on a payout detail report and their descriptions:

Charge typeTypeDescription
ZONOS_MERCHANT_PROCESSINGZonos billing feeMerchant fees for payment processing.
ZONOS_TRANSACTIONZonos billing feeZonos Checkout transaction fee.
CURRENCY_CONVERSION_FEEZonos billing feeFX forward premium for foreign exchange risk.
ZONOS_LANDED_COSTZonos billing feeZonos Landed Cost Guarantee fee.
ZONOS_LANDED_COST_GUARANTEEZonos billing feeGuarantee fee for landed cost calculations.
ADVANCEMENTCarrier feeCharged by shipping carrier-see Payout memo column for more detail.
BROKERAGE_FEECarrier feeCharged by shipping carrier-see Payout memo column for more detail.
SHIPPING_AMOUNTOrder subtotal itemShipping total on the order, used to ensure charge lines add up to order total.
PRODUCT_AMOUNTOrder subtotal itemCart total on the order, used to ensure charge lines add up to order total.
DUTY_TAX_AMOUNTOrder subtotal itemDuty/tax total on the order before withholdings, used to ensure charge lines add up to order total.
TAXOrder subtotal itemTax total on the order, used to ensure charge lines add up to order total. Withheld for tax remittance.
DUTYOrder subtotal itemDuty total on the order, used to ensure charge lines add up to order total. Withheld for tax remittance.
GUARANTEE_PERCENTZonos billing feePercentage-based guarantee fee for duties and taxes.
GUARANTEE_ORDERZonos billing feeFlat-rate guarantee fee per order.
TRANSACTION_ORDERZonos billing feeFlat-rate transaction fee per order.
TRANSACTION_PERCENTZonos billing feePercentage-based transaction fee.

Transaction Types

The payout reports include different types of transactions:

Transaction TypeDescription
ORDERRegular order transactions where funds were received.
ORDER_REFUNDTransactions where funds were returned to the customer.
ORDER_CANCELTransactions where orders were cancelled before processing.
ChargeTransactions are not associated with an order and are a charge.
CreditTransactions are not associated with an order and are a credit.

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