Question 1

What is an abandoned cart?

Accepted Answer

When a customer adds items to their cart but does not complete the checkout process, the cart is considered abandoned. Zonos Checkout can send an email to customers who have abandoned their carts, reminding them to complete their purchase.

Question 2

How can I configure abandoned cart recovery settings?

Accepted Answer

1. Go to Dashboard -> Settings. 2. Under the Checkout section in the sidebar, select Abandoned carts. 3. Select the frequency of abandoned cart emails you want to send to customers. 4. Optional — Enter a discount code to offer customers who have abandoned their carts. 5. Click Save.

Question 3

How can I disable abandoned cart recovery?

Accepted Answer

To disable abandoned cart recovery entirely, uncheck the Enable abandoned cart recovery checkbox and click Save.

Question 4

How can I view a list of abandoned carts?

Accepted Answer

1. Go to Dashboard -> Carts. 2. Select the Abandoned tab to only show abandoned carts. 3. Click on the cart(s) that you want to view.

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