DHL Express billing

Learn how to download your DHL customs shipping documents and dispute DHL charges.

Download DHL customs documentation 

Shipping disputes can be an inconvenience, but they are easier to manage when you can easily find your online customs shipping documents and confirm what the problem is.

DHL propose des outils permettant de télécharger des images de la facture commerciale, de la documentation de dédouanement in-country, etc. Vous recevrez presque toujours au minimum une copie de la facture commerciale, mais la disponibilité des formulaires varie d'une expédition à l'autre. Pour analyser et résoudre les écarts de droits et taxes, ces documents sont extrêmement utiles.

Les étapes ci-dessous décrivent comment obtenir ces fichiers :

1. Login to mybill.dhl.com
2. Select Search from the menu items at the top of the screen.
3. Enter the Air waybill (AWB) number into the air waybill search field and select Search. This will populate all invoices tied to that shipment.
4. In the Invoice Type field, select Duty Invoice to display all of the invoices (or documents) attached to this AWB.
5. Find the AWB number that you’d like to download documents for and select Image in the download column. This will pop up a new window titled Waybill Downloads.
6. Select Customs to download all relevant customs forms for that shipment. The files should automatically download for you, but they will also be located in the downloads section of the website if you need to access them later.
7. Share the files with the appropriate people.

Contester des frais with DHL 

So you’ve found that your clearance charges may be inaccurate. Don’t worry; it happens. This can be due to an error in classification, currency conversion, etc. Thankfully, DHL offers some great tools that allow you to dispute those charges online instead of waiting to speak to a rep. Keep in mind that you can only dispute charges online for invoices that have not been paid yet.

Voici les instructions pour contester des frais :

1. Répétez les étapes 1 à 3 de la liste ci-dessus.
2. Select the invoice you’d like to dispute to display all of the invoices (or documents) attached to this AWB.
3. Check the box next to the AWBs that you’d like to dispute, which will surface a Dispute button.
4. Select **Dispute **and follow the prompts; supply the necessary details about why you are disputing the charges.

Let Zonos handle it 

Although DHL offers tools that allow you to dispute inaccurate charges, you'll never have to worry about this with Zonos Landed Cost guarantee. We 100% guarantee the amount of duty and tax charged at the time of checkout, and we will handle and cover any discrepancy that may occur.

Frequently asked questions 

References 

• My Bill - DHL