Question 1

Does my Shopify Plan work with Zonos discount handling?

Accepted Answer

Yes, Zonos discount handling works with all Shopify plans. Zonos automatically receives discounts applied at checkout and calculates landed cost based on the discounted amounts. Discounts are displayed as order-level discounts in Zonos.

Question 2

Does Zonos work with my Shopify checkout?

Accepted Answer

Yes! With Zonos, you retain control. Our app integrates seamlessly into your existing checkout for international orders.

Question 3

Will Zonos conflict with my payments in Shopify checkout?

Accepted Answer

No. Zonos works with Shopify Payments and any other third-party payment provider you are using.

Question 4

How do I ship a package that includes duties and taxes?

Accepted Answer

To ship a package DDP-Delivery Duty Paid, your shipping software must allow the ability to have duties and taxes sent back to you-the shipper. Tools like ShipStation and ShippingEasy allow this, and Zonos orders can be mapped to auto-select when duties and taxes are included in the shipping cost. If fees aren’t billed back to you (the shipper), your customers will get charged again. Zonos supports both DDU and DDP services. When carriers don’t offer prepayment of duties and taxes (DDU), Zonos gives an estimate and makes it clear duty & tax will be collected on delivery (COD).For carriers that allow prepayment of duties and taxes (DDP), Zonos automatically calculates and collects duty & tax at checkout.

Question 5

Does Shopify Shipping work with Zonos?

Accepted Answer

No. Currently, Shopify Shipping does not support shipping DDP. Please contact Zonos support.

Question 6

How do I know how much duty and tax was charged on an order?

Accepted Answer

A custom note will be added to the notes field in Shopify. The following messages may show, depending on an order that was quoted by Zonos - $XX.XX shipping, $XX.XX duty and tax if duties and taxes are collected on an order, Estimated duty and tax, $XX.XX due upon delivery if taxes are only estimated and not collected at checkout, No duty and tax due will show for an order with no duties and taxes due, because the order was below the de minimis value and will not be assessed upon delivery.

Question 7

Will promo codes and discounts work with Zonos?

Accepted Answer

Promo codes will work as usual; however, any discount or promo code that reduces shipping costs may also reduce the duties and taxes included in the shipping amount.

Question 8

Are HS codes required for all my products?

Accepted Answer

No, Zonos does not require HS codes for duty and tax quotes, but having an HS Code will increase the accuracy of those quotes. You can add the six-digit code to products in Shopify as well as add a default HS Code and Country of Origin and products to the catalog inside Zonos Dashboard.

Question 9

Is duty and tax separated at checkout?

Accepted Answer

For Shopify Plus customers, Zonos can visually show taxes and duties in the tax field at checkout. These will still import into Shopify with the total landed cost in the shipping line item.For non-Plus customers, duties and taxes are included in the shipping total with a breakdown of shipping, duties, and taxes underneath the shipping service level.

Question 10

Can I ship DDP with any carrier or service level?

Accepted Answer

Not all carriers or service levels support DDP. UPS, FedEx, and DHL have service levels that allow DDP; however, USPS does NOT allow duties and taxes to be prepaid.Zonos can provide an “estimate” for these service levels with a message showing the amount to expect upon shipment delivery. Check with your carrier rep or contact Zonos support if you are unsure of when to include duties and taxes.

Question 11

Does the Shopify Advanced Shipping Rules app conflict with Zonos Landed Cost?

Accepted Answer

No. Advanced Shipping Rules will not conflict with the Zonos Landed Cost app; however, we do not recommend using both apps.Since Zonos Landed Cost calculates your shipping costs as part of the total landed cost, you should set up all shipping in Zonos Dashboard.

Question 12

Do I need weights and dimensions for my products?

Accepted Answer

Weights and dimensions are not necessary. Although Zonos can estimate the weight of items to get a quote, we do highly recommend you give us as much info around your products as possible to ensure the most accurate quotes. Zonos will use the weight of your products in Shopify to calculate the shipping cost into the shopper’s country. Zonos can also use the dimensions to make the quote more accurate. In Zonos Dashboard, you can upload a CSV with your product SKUs and their corresponding dimensions.

Question 13

Why don’t some orders charge duty and tax?

Accepted Answer

Some quotes may not include duty and tax. The most common reason is that the order falls below the de minimis value. This means duty and/or tax may not be due based on the cart’s total value. In these cases, your customer will be messaged saying “no duties and taxes due” at checkout.

Question 14

Can I link my carrier accounts through Zonos?

Accepted Answer

Yes, you sure can! Zonos lets you tie into UPS, DHL & FedEx carrier API’s to pull your negotiated rates. You can also upload rate tables and set up custom shipping rules based on cart total and/or weight inside Zonos Dashboard.

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