Question 1

How to create orders through Dashboard?

Accepted Answer

1. Go to Dashboard -> Orders. 2. Click Create order in the top-right. 3. A window will appear where you can enter your customer details.

Question 2

How to enter customer details for a manual order?

Accepted Answer

In the window that pops up, you will be able to enter all of the customer detail you want for your manually created order. Once you do that, you can either send a link to the cart to your customer so that they can enter payment info and place the order or you can enter payment details directly and place the order yourself.

Question 3

How to enter customer payment details and place a manual order?

Accepted Answer

If you know what payment details you or the customer wants to use to place this manual order, you can enter them directly from the Create order screen in Dashboard and place the order. If you enter payment information, the order will be synced into Dashboard and your ecommerce platform (where available) just like any other international order with Zonos. The email used in Step 2 will get all associated order notifications as if it was used to place the order through your online storefront.

Question 4

How to send a payment link to your customer for a manual order?

Accepted Answer

If you don't wish to instantly place the order or don't know the payment details that need to be used for this order, you can instead copy a link to the cart and send it to your customer. This will allow them to access the pre-filled cart and enter their payment information and place the order. This is useful if you are trying to send a payable link to someone shopping over the phone, for custom orders, or in situations where you don't have an ecommerce storefront. To copy a link to your payment, click the Copy link button next to the Place order button. Once the order has been placed by the customer by using the payment link, it will show up in Dashboard and by synced to your ecommerce platform as if it was placed directly through your storefront.

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