Question 1

How does inclusive pricing work?

Accepted Answer

Retain control over your inclusive prices while Zonos takes care of the calculations and the risk. Use our calculated inclusive price or modify it; either way, our calculations will be guaranteed and transparent. With Zonos, you have the flexibility to choose the countries you offer inclusive pricing to and adjust the price as needed. Discounts applied in checkout are easily applied to the landed costs, since they are included in the product price. Our billing system will automatically adjust the inclusive price for each order to reflect the discount used.

Question 2

How is inclusive pricing calculated?

Accepted Answer

Inclusive product prices are calculated and displayed before any items are added to a cart, so the order total is unknown. Because of this, we must assume that each order total will be above the de minimis for both duty and tax. If your order history indicates that your orders are often below the de minimis, we can adjust our calculations to take this into account. Zonos uses historical averages to predict import costs at the item level before the order is created.

Question 3

How can I customize inclusive pricing?

Accepted Answer

You may want to display inclusive prices to some countries, but not to others. Additionally, you may want to display a price that differs from the inclusive one that we calculate. Zonos allows you to customize the inclusive price to maximize your conversion. You can adjust all product prices at once or adjust a single product's price. You can also localize currencies.

Question 4

How are cancellations and refunds handled?

Accepted Answer

If you choose to cancel an order and refund it, we will refund the landed costs that were included in the product price. If you remove an item from an order, we will refund you the landed cost attributed for that item. Duties and taxes are due once the package reaches Customs. At this point, the carrier will pay the landed costs and invoice Zonos for them. Because of this, Zonos will not refund the associated landed costs for items removed after an order ships, or for orders canceled after an order ships.

Question 5

How does inclusive pricing work with discounted product prices?

Accepted Answer

Inclusive pricing works seamlessly when you offer discounts on your products. Since the landed cost is included in the product price, any discount that your customer applies in the checkout will be attributed to the landed costs proportionately. We will also adjust our inclusive price to accommodate the discount used when we bill you for the duties and taxes.

Question 6

How often are inclusive prices recalculated?

Accepted Answer

Zonos will recalculate your catalog every month to keep inclusive prices current. Any items that you have manually set an inclusive price override for will retain your manual price.

작동 방식

inclusive pricing의 작동 방식

Inclusive pricing 계산

세금, 관세 및 수수료 포함

할인된 제품 가격

소매 가격 조정

권장 반올림

취소 및 환불

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