Zonos app web version for postal shippers

Go to the Zonos app web version 

1. Visit https://dashboard.zonosprepay.com/.
2. Log in using your email, Apple, or Google account. If you prefer, you can also set up a passkey for password-free sign-in.
3. Don’t have an account? Click Sign up and follow the prompts to create one. You then will receive an email with a 6 digit verification code. Enter this code to finalize your account setup.

1. Select your postal carrier you’re shipping with, then click Continue.
2. Select your package type.
3. Add item details by filling out the required fields (Description, Value, Country of origin/Made in, and Quantity).
4. Fill out the optional fields if you choose (image upload or Harmonized System code if you have it).
5. If you want Zonos to classify your item automatically, toggle Auto-classify item based on image to on.
6. Click Save item when finished, or click Save and add another to continue adding more items.
7. Confirm your information by checking the box confirming the details are correct.

Customs descriptions in English 

Starting November 25, 2025, the web version of the Zonos app shows both:

• Your own item description in your selected language.
• A customs description in English just below it.

The English customs description is what the postal clerk will use when entering information for CBP, who require customs descriptions in English. There is nothing you need to enable—this appears automatically for all Zonos app users on the web.

1. Click Calculate duties to generate an estimate.
2. To view a detailed breakdown, click Duty breakdown.
3. When ready, click Continue.

1. Enter your payment information to prepay duties and taxes.
2. You can click Duty breakdown again on the right to review the calculation details.
3. After payment, you’ll receive a Declaration ID — this proves you’ve prepaid your duties.

Important: You have 5 days to take your package to a postal counter and present your declaration ID. After 5 days, your declaration will expire.

After paying duties, you are ready to ship your package. Here's how:

1. Simply show your QR code with the Declaration ID to the postal counter.
2. The postal clerk will scan the QR code or manually enter the Declaration ID when generating your label.

Gifts over $100 USD are subject to U.S. duties and must have a Declaration ID. When using the Zonos app, you can select "Gift" as the shipment type to ensure duties are calculated correctly.

Depending on your post, you may need to have a Declaration ID even for gifts under $100 USD (although no duties will apply).

If you are not sure what is considered a gift, see our commercial invoice guide.

Duties do not apply to documents (e.g., legal papers, certificates, diplomas) shipped to the U.S. However, some posts may still require a Declaration ID for documents.

The Zonos app supports 15+ languages. By default, the Zonos app will display in the language that you have your phone settings configured to.

To adjust your preferred language:

1. Click on the Account icon in the top right of the webpage.
2. Click Change language.
3. Scroll through the list of available languages in the dropdown.
4. Tap your preferred language to select it.

To view these documents, click on Privacy or Terms of Service links at the bottom of the any page on the web version.