Activity tab
The Activity tab provides a real-time view of your organization's email delivery metrics and individual email records.
Stats cards
At the top of the Activity tab, five stat cards summarize your email performance for the selected date range:
- Total sent — Total emails sent in the period, with the date range displayed below.
- Delivered — Emails successfully delivered to the recipient's mail server.
- Opened — Emails opened by the recipient (based on tracking pixel).
- Clicked — Emails where the recipient clicked a link.
- Bounced — Emails that could not be delivered.
Click any stat card (except Total sent) to filter the records table by that status.
Activity chart
The chart visualizes email volume over time. When viewing 30 days or fewer, data is grouped by day. For longer ranges, data is grouped by week — hover over a data point to see the full week range (for example, "Jan 19 – Jan 25").
Email records table
Below the chart, the records table lists individual emails with columns for recipient, subject, template type, delivery status, and sent date. Use the filters above the table to narrow results by:
- Date — supports "is in the last", "is before", "is between", and other date modes.
- Recipient — search by email address.
- Template type — filter by email type (e.g., Order confirmation, Invoice receipt).
- Status — filter by delivery status (Sent, Delivered, Opened, Clicked, Bounced, Spam reported).
Click any row to open the email detail dialog, which shows the full delivery timeline with event timestamps.
Resending emails
From the email detail dialog, click Resend to send another copy of the email to the original recipient. A confirmation dialog will appear before the email is sent.
Settings tab
The Settings tab lets admins configure which email types are enabled and how copies are routed.
Email categories
Emails are organized into categories based on their purpose:
| Category↕ | Email types↕ | Configurable↕ |
|---|---|---|
| Order emails | Order confirmation, order canceled, order shipped, merchant order confirmation, abandoned cart | Yes |
| Invoice emails | Invoice confirmation, invoice receipt, invoice payment ready, invoice payment reminder | Yes |
| Export emails | Catalog export, classification export, manual classification export, report export, inclusive price export | Always on |
| Collection emails | Prepay collect, prepay collect missing tracking | Yes |
| System notifications | Account deactivation, current billing, delinquent billing, carrier account reconnect | Always on |
Per-type settings
For each configurable email type, you can set:
- Enabled/disabled — Toggle whether this email type is sent.
- Reply-to email — The address that appears when recipients reply (defaults to
no-reply@zonos.com). - Send copies to — Additional email addresses that receive a copy (BCC) of every email of this type. Separate multiple addresses with commas.
Email settings
Configure and monitor your organization's email notifications.
Email settings let admins control which transactional emails are sent to customers, configure reply-to addresses and copy recipients, and monitor email delivery activity. This page is available under Settings → Email in Dashboard.