How the notice appears to shoppers
When the policy is turned on and the shopper is shipping to an EU country, the notice appears directly above the Pay button on the payment step. The wording depends on whether you've set a maximum return shipping cost:
- With a maximum: "If you later choose to exercise your right to withdrawal, you will be responsible for any associated return shipping costs, up to a maximum {amount}."
- Without a maximum: "If you later choose to exercise your right to withdrawal, you will be responsible for any associated return shipping costs."
Leave the maximum unset if all of your goods can normally be returned by post—in that case no amount is shown.
How the amount is shown
The maximum is displayed in the currency you configured, alongside an estimate in the currency the shopper is paying in (the presentment currency). For example, a 100 USD maximum shown to a shopper paying in euros appears as:
...up to a maximum 100 USD (~92 EUR).
The configured amount is always shown exactly as you set it; the presentment estimate is converted at the current exchange rate so the shopper sees a familiar value. When your configured currency already matches the shopper's presentment currency, only the single amount is shown.
Turn on the EU withdrawal policy
To configure the notice:
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Go to Dashboard → Settings → Checkout settings.
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Find the EU withdrawal policy section.
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Turn on Show EU withdrawal notice. (It is off by default.)
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Optionally, enter a Maximum return shipping estimate. The currency defaults to your store's native currency—change it with the currency selector if needed.
For most orders you don't need to set a maximum. If all of your goods can normally be returned through the post, telling the shopper they're responsible for the return shipping cost is enough on its own—leave the maximum blank and no amount is shown.
There's one extra step for bulky items. If a product, by its nature, can't normally be sent back through the post—furniture or other oversized goods—telling the shopper they pay is not enough on its own. You also have to give them an idea of what that return will cost, before they buy. You don't need an exact figure; a reasonable estimate, such as a stated maximum, is enough (Article 6(1)(i)). Leave it out and the return cost falls to you. -
Click Save.
A few things to keep in mind:
- The notice is informational and is shown only to shoppers shipping to an EU country.
- It is not part of the store policy consent checkbox, so it never blocks a shopper from paying.
- Turning the policy off and saving hides the notice from Checkout.
Where the notice is shown
The notice is shown when the shopper's ship-to country is one of the 27 EU member states.
EU withdrawal notice
Inform EU shoppers of their right of withdrawal—and any return shipping cost they may be responsible for—above the Pay button at Checkout.
Under the EU Consumer Rights Directive (2011/83/EU), shoppers who buy online have a 14-day right of withdrawal: they can cancel the purchase without giving a reason. As a trader, you're expected to make this right clear to shoppers in the EU.
When you turn on the EU withdrawal policy, Zonos Checkout shows a short notice above the Pay button to shoppers whose ship-to country is in the EU. You can optionally tell shoppers the maximum return shipping cost they could be responsible for if they exercise the right.
This notice is separate from the store policy consent checkbox—shoppers don't need to agree to anything to continue; it is informational only.