Customs invoice


Customs invoice for consignee

Use the Zonos Collect invoice page to collect payment from consignees securely.

Collect is a hosted invoice page that provides a secure, private URL where your consignees can:

  • View the details, amounts, and status of the invoice.
  • Pay the invoice using any of the enabled payment methods.
  • Download PDF copies of the invoice and receipt.

Zonos assigns all invoices a unique URL that you can send to the consignee. The url appears in invoice emails as a payment link and the footer of invoice PDFs. The page is hosted by Stripe and allows you to securely collect payments without any additional implementation code.


Notify consignees via email, SMS, and WhatsApp notifications to request payment on a customs invoice. Notifcations are sent automatically when you create an invoice. You can also send notifications manually from the Dashboard. Collect sends a branded email and SMS notification to a consignee for payment.

Email notification
SMS notification
Email notification

When you create and send an invoice, Zonos generates a unique URL for the Hosted Invoice Page. This URL includes a secure, long, and random identifier. Invoice URLs expire 30 days after the due date, or earlier if the shipment is abandoned. When a URL expires, it no longer loads the page. Instead, Zonos redirects invoiced consignees to a page stating that the URL has expired, advising them why and who to contact.

Completing payment 

When completing the payment of an invoice, consignees can choose from a variety of payment methods. In Europe, the Strong Customer Authentication (SCA) regulation requires customers to confirm their payment with 3D Secure (3DS). In this case, the Hosted Invoice Page displays the payment confirmation modal to your customer.

Contact information 

The contact information provided upon setting up your account will be displayed to the consignee. Information, such as your company name, address, phone number, contact email, and website will be shown on the Clear and Collect invoice, receipt, and emails.

The sender of the shipment can be displayed on the customs invoice if you provide the sender’s contact information at the time of invoice creation.

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